My wife and I stayed here with our boxer. They were incredibly kind and welcoming to our pup. The hotel was very clean and great to look at. It was at a nice lake setting. The lakeside grill at the hotel serves garrison beer and it serves complimentary breakfast in the am.
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The lobby is the most impressive part of this property, with lots of comfortable seating overlooking the beautiful Chocolate Lake, with a fireplace, beautiful furnishings and even a doggie bed for your pooch to relax in. The on site restaurant is nice (but showing it's age) with a free hot buffet breakfast that was better than most. However, the rooms...
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Dear NovaScotiaRoadRunner,
Thank you for taking the time out of your busy day to post your comments on TripAdvisor. I will be sure to share your glowing reviews with Anastasia. I am extremely sorry if it appeared that I was not concerned with what was happening as Anastasia was assisting you. In fact the oppoosite was actually the fact. I...
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We chose this hotel because of the view of chocolate lake and because of the value. We stayed in a 2 Queen bedroom with a lakeview on the forth floor.The rate include free parking ,free wifi and a free buffet breakfast.We had our little dog with us. The 9th floor has a much better view but because we had a...
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Thank you Juanvaldez for your comments. We are so happy that you enjoyed your stay with us. I wil be especially sure to let Chris know that he made such a positive mpression. As to your comments regarding your pet traveling with you. We are trying very hard to keep pet rooms to one particular floor. This particular floor does...
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I stayed at the Chocolate Lake Hotel for three days, Jan. 26-28th, 2012. We were very pleased with the room. It is a little on the small side but certainly adequate and very clean. The beds were fresh and comfortable. I did not notice anything out of order in the room.
There is a bar off the lobby and we...
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Dear NB_FAMILY_5,
So glad that you enjoyed your stay with us recently. The Lakeside Grill has fabulous food I do agree. Cocoa appreciates visiting with new friends and those that return. We hope to see you again soon from New Brunswick. Yours in Hospitality, Tammy, Cocoa and the rest of the team at Best Western Plus Chocolate Lake Hotel.
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We booked our hotel stay using air miles for one of the night's stay. It was absolutely confusing from the word 'go' once we got to the front desk . They did not know what they were talking about and were giving me misinformation. Very frustrating! Then, when we went to check out, they gave me wrong information AGAIN! Also,...
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Dear Amanda3601,
I am dissappointed to hear that we did not exceed your expectations. The wedding was held on a seperate floor entirely and is isolated from all guest rooms. As to the services of the front desk it is unclear as to where the miscommunication happened. I would appreciate to correspond with you directly so that I may investigate...
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This hotel was as good as being at home. The rooms are perfect, and the food in the dining room is very good, and served by a most amiable staff. It is my first choice when visiting Halifax.
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Thank you Beefeaterguy for your generous comments. It is so encouraging to hear that we are accomplishing our objectives and making our guests feel relaxed and at home.
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It was the first time I visited Halifax and we chose the hotel following previous reviews and we were not disappointed. We stayed 2 nights in October whilst we awaited for our rental to be available and we could not have asked for a better introduction to Halifax. The staff is very friendly and helpful.The room was on the small...
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Dear SilvaY,
I am glad to hear that we made your first visit to Halifax an enjoyable one. I have forwarded your comments about the breakfast to our Food and Beverage Director to see what can be done regarding your concerns. As to the size of the rooms we are a renovated property and with the age comes some rooms...
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We spent two nights at this hotel in October. We traveled with our dog and we really enjoyed the hotel. Our room was a bit on the small side and we could clearly hear our neighbors conversions. Our dog LOVED the large grassy area and wading in the lake :). I found the free breakfast to be cold and I...
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Dear Mypawco,
Thank you for your comemnts. I am sorry to hear that you missed out on the Hot Tub. Unfortunately there are times that such equipment breaks down. I remember this incident in particular as we had to order a part in that took longer then expected. We are sorry to have dissappiointed you in regards to this. We...
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We stayed here for one night after a corporate function in the same location (at which the food was incredible and received rave reviews by all in attendance). The room was clean, the staff was very friendly and pleasant, and the bed was incredibly comfortable.
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Dear Nflder andCaper, We have a popular site for social type functions whether it be corporate, wedding or family reunions. Thank you for taking the time to comment on Trip Advisor regarding your stay. It is greatly appreciated and we feel that Chocolate Lake is a hidden gem just waiting to be discovered! I am also glad that you had...
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This hotel is very close to interesting sites:: The Dingle Tower, Dead Mans Island, Armdale Yacht Club, Anchor from Halifax Explosion, Titanic Grave site, Northwest Arm and, the Hotel is right on Chocolate Lake and close to a major shopping centre. There is also local bus service to the the major attractions in downtown Halifax. The hotel is well maintained,...
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Dear tmjoyce,
To say that you experienced Halifax during your visit would be an understatement. I am so glad to hear that you enjoyed our beautiful city and in particular Chocolate Lake Hotel. If you are ever in the area again we hope to see you. Thank you for taking the time to place your comments. Tammy White
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