I stayed in the summer and the room was boiling! There was a fan and the window could open, but those don't help with humidity. The pool is outdoors, which is okay when the weather is hot. The hotel is in a decent location, near malls and food, but not really close to downtown, airport, or tourist attractions.
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Place is worn and is in line for a needed renovation. While the place is not dirty, it does not feel clean due to the age of the rooms. We had an issue with a date-change for one of our nights, and the booking company would not do anything for us. Erin on the front desk helped us and we...
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Valued Guest.
Thank you for taking the time to complete a review using Medallia regarding your recent stay at the Travellers Inn St. John’s. I do appreciate you taking the time to do so. It is through feedback and input from our guests that we are able to improve and provide a positive and memorable experience each and every time...
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A two storey hotel, roomy accomodations, my room had no fridge (but some do). It is priced below the $100 mark and provides what is expected: clean room, clean linens and towels, air conditioning and good customer service. Restaurant on premises. Can get noisy at times: swimming pool and children. Hotel is located about 5km from downtown St. John's, so...
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Valued Guest
Thank you for taking the time to complete a review using Medallia regarding your recent stay at the Travellers Inn St. John’s. I do appreciate you taking the time to do so. It is through feedback and input from our guests that we are able to improve and provide a positive and memorable experience each and every time...
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The internet booking was a mess. Nothing was as requested. We needed two double beds and got one and a pull-out couch. However the people were lovely, and as helpful as possible under the circumstances. The room was very clean, which overcomes a lot of sins.
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Valued Guest.
Thank you for taking the time to complete a review using Medallia regarding your recent stay at the Travellers Inn St. John’s. I do appreciate you taking the time to do so. We do pride ourselves on our cleanliness and our housekeepers take great pride in their work.
It is through feedback and input from our guests that...
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There isn't one thing I can say that was positive about my stay at "The Travellers Inn." The room looked nothing like the room pictured online. I didn't even want to take off my shoes. My room which was hidden around back, had no air, no heat you could control, not even a fan, and the window did not open...
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Dear Valued Guest
We are appreciative of your business and for providing us with details regarding your recent stay. I apologize for the challenges you had during your stay with us.
We have reviewed the specifics on this issue with the departments involved, so that corrective actions are taken. Guest comfort and service excellence are of paramount importance to us,...
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My husband & I stayed here in July, 2011. It is out of town in the car dealership area & is a tired old hotel. Hallways reek of cigarette smoke & the bed was lumpy. The attached restaurant is an understaffed greasy spoon.
There was a major drug bust while we were there.
Even though it is cheap by St.John's...
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Valued Guest:
Thank you for your feedback. Yes, we know our hotel is getting old and I am delighted to inform you that we are scheduled for major renovations starting this fall.
We look forward to welcoming you back to a new and renovated property.
Regards,
Rod White,
General Manager
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I recently received the standard email after a hotel stay asking for feedback. I sent the comments below to the manage of this facility.
I am responding to your recent automated email to guests that have stayed at your hotel.
We are in the third week of a four week vacation that includes parts of the US but mainly in...
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Thank you for your feedback regarding your recent stay. Your feedback is extremely valuable to us as it is through this input directly from our guests that we are able to continuously strive to deliver a positive and memorable experience for every guest. Please accept our apologies for the fact that we obviously did not leave you with our minimum...
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We had our wedding booked for September 2011 and had the reservation made in November of 2010, then paid for the event in FULL back in February. We even made a site visit and were very pleased with the location and the staff that we had dealt with and were very excited about our upcoming nuptuals. We had planned the...
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I do apologize for the inconvenience we caused you. Unfortunately, this is a difficult time for everyone but we are working to make the transition as painless as possible. Upon speaking with our sales manager, I am glad we were able to offer you alternate arrangements for your special day.
I would like to thank you and all of our...
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The service was very friendly given that the employees had just been delivered the news that they have all lost their jobs as of September. The staff actually seemed a little over-worked but did not let that get in the way of their service. Our room as just OK. Surface clean and a little worn out - I assume this...
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Valued Guest. Thank you so very much for your kind words. I am very proud of our employees and their professionalism and I am very pleased to hear that they remain professional through these trying times.
We look forward to serving you again in the future.
Rod White
General Manager
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The staff were a very friendly bunch, especially the young man at the front desk, i believe his name was Jeff. He was our welcome when we came to check and was very engaging through the duration of our stay. always smiling always there to help and whenever we called down to the desk for anything it was there or...
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Thank you very much for taking the time to complete a Trip Advisor regarding your recent stay at Travellers Inn.
Your feedback is extremely valuable to us as it is through this input directly from our guests that we are able to continuously strive to deliver a positive and memorable experience for every guest. We do take great pride in...
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