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Best Western Carlton Plaza Hotel


Hotel class 3.0 of 5
642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
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Reviews you can trust

87% Recommend
4.5 of 5 stars 119 reviews
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By trip type
All (119)
[ Date ] [ Rating ]
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5 of 5 stars
toronto, ON
13 Nov 2009 | Trip type: Business, Solo travel

This hotel may not stand out much from the street, but once you get inside, it has a nice homey feel to it. The front desk staff are super friendly, and really nice. I asked for a different room and the woman was very helpful in offering me a few different options, the one i settled on was a junior... more

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4 of 5 stars
Bellingham, Washington
31 Oct 2009 | Trip type: Couples

This hotel is in a great location if you want to dine, shop, and bar hop in downtown Victoria. The staff is helpful, the beds are comfy, the rooms are clean. We will be staying here from now on, you just can't beat the value! more

Management response from
BWFrontOfficeManager, Front Office Manager

Thanks for your comments! We are proud to be so close to many of the great shopping and amenities that Victoria has to offer! I hope you had a great time in Victoria!

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5 of 5 stars
vancouver
30 Oct 2009 | Trip type: Couples

This was my 7th time staying at this hotel and no complaints. Even the valet service (they don't have parking on site) is quick and courteous. Rooms very clean and quiet, but ask for rooms that are not on the side with the night club (a bit quieter). Centrally located away from 'touristy' empress, and a quick walk to cool... more

Never Again
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2 of 5 stars
Out West
28 Oct 2009 | Trip type: Business, Solo travel

I found this hotel very frustrating on several fronts. First, there is absolutely no parking on site - visitors and guests are supposed to pull up curbside and hand their keys to a valet - only when I pulled around, the curb was jammed full and there was no valet. After circling the block six times, I finally found a... more

Management response from
HotelGeneralManager, General Manager

I'd like to thank the writer for the review of our hotel. I can confirm that we do not have a parking lot. We do provide valet parking for all of our guests when they arrive by vehicle. There is a hotel zone in front of the hotel's entrance where guests pull into and unload their luggage before checking in....

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5 of 5 stars
Oregon
27 Oct 2009 | Trip type: Couples

We stayed here for five nights without a car (they do have close parking reasonably priced) and enjoyed our entire stay. Our room was very clean and quiet (on the back side, no view but no noise). The staff were very proficient, friendly and helpful with all services and any questions we had. The hotels location was an easy walk... more

Management response from
BWFrontOfficeManager, Front Office Manager

Thank you for your compliments, I will pass them along to my staff! That's great that you were able to see so many sights, and i'm happy to hear that our great local bus system was able to accomodate you so wonderfully. We hope to see you next time you are in Victoria!

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5 of 5 stars
Vancouver, B.C..
24 Oct 2009 | Trip type: Friends getaway

My friends and I have been coming to the Best Western Carlton in the heart of Victoria, B. C. for the past three years. We run the Royal Victoria Marathon, so on the Sunday, when we drag our butts back to the hotel, the staff have always provided us with either a late check out, shower facilities to clean up,... more

Management response from
BWFrontOfficeManager, Front Office Manager

Thank you for taking the time to write a review! We are proud to have a lot of marathon runners stay with us every year! Congratulations on running the Royal Victoria Maraton!

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5 of 5 stars
gabriola island BC
17 Oct 2009 | Trip type: Business, Solo travel

This hotel is located in the heart of downtown Victoria BC, within walking distance of all the shops as well as the ocean. The staff are spot on, friendly, quick, amenable and warm. They will change a room in a second if you aren't pleased. The desk clerk actually called my room and left me a message to check as... more

Management response from
BWFrontOfficeManager, Front Office Manager

Thank you for writing a review for us! Our front desk staff is more than welcome to offer suggestions for things to do in Victoria. I hope you had a great time, and we hope to see you again soon!

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5 of 5 stars
Anaheim,CA
16 Oct 2009 | Trip type: Couples

Well situated in the downtown area of Victoria, BC, with good selection of high-class and moderately priced eateries (including its own restaurant, which is quite good, but only open for breakfast and lunch). It is a well appointed facility with rooms of varying sizes and accoutremounts. There is no self-parking--but, and this is important--it rarely requires more than 5-7 minutes... more

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4 of 5 stars
WA state
8 Oct 2009 | Trip type: Couples

We booked this hotel through Priceline.com and got a very nice rate. It is right on the edge of the tourist/downtown area and we could walk everywhere which was great since we didn't bring a car. We chose a suite with a kitchenette. It was nothing special decor-wise, but comfortable and we could have our breakfast in the room. There... more

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5 of 5 stars
Courtenay
8 Oct 2009 | Trip type: Couples
1/1 found this review helpful

Our stay at the hotel was excellent from the minute we walked in the door.Frontdesk staff,Valet,and Housekeepers, all treated us with compasion and great service.We will be back for more of that. Many Thanks. Steve Pasanen more

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Best Western Carlton Plaza Hotel Also Known As

  • Best Western Victoria
  • Victoria Best Western
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada