I have been in Kelowna for business quite a bit latley and have tried all the business hotels in Kelowna. The Best Western Brand is not my favorite but this property has won my loyalty and is exceptional in every way.
The staff are eager to please, customer driven, very large hotel rooms with some of the most comfortable beds,...
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Thank you so much for your positive review about our hotel. Our team is very proud of our property and I'm pleased to hear that their wonderful customer service shows. We are constantly trying to improve standards and amenities for our guests and I am thrilled to hear that you appreciated so many aspects of the hotel!!
Also, that was...
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Ok so the room was really nice ,the pool was not deep good if you have a 8 yr old but the brunch included scares me as I came in late around 10am and the food looked like it was sitting out for 4 hrs and I watched them mix in new food with the old thanks so wrong but...
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Thank you very much for your review however, I am shocked to hear about the breakfast. We pride ourselves in superior quality food, service and standards. The actions described here are unacceptable and not tolerated. I will certainly investigate and rectify this situation immediately. I really appreciate you bringing this to my attention as truly this is not a practice...
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Stayed at this hotel over the weekend and was so impressed. At first we rolled into town and ended up at the wrong best western. After speaking with the front desk there I was sorta bummed out since they had mentioned they were a newer property. I began to think I had picked the wrong hotel since the one I...
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Thank you so much for your terrific review. Although we are an older hotel, we are a very current and unique hotel! Our annual updating or renovation programs keep our rooms looking very fresh and contemporary and we have many different room types to suit the needs of most travellers - from standard rooms to deluxe, to executive, to suites...
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I have stayed at this hotel on many occasions and have always been satisfied with the room and service. Since I was here last year they have changed the breakfast from the typical continental breakfast in a breakfast room to serving a full breakfast buffet in the restaurant including an omelet bar, bacon, sausages etc. I used to stay here...
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It's wonderful to hear that you enjoyed your stay with us once again and thank you for taking the time to let us know. I'm very pleased that you enjoyed our new complimentary full hot breakfast buffet in our ORA restaurant! It's great to hear that our efforts to enhance your stay are being appreciated!
We will look forward to...
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We stayed one night just before Christmas and were very pleased with the spacious room on the ground floor(not tower building) which looked out onto a garden area. The breakfast was outstanding in the restaurant and was much better than what we have come to expect in motels that offer breakfasts as part of the package. Breakfast is served in...
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Thank you for taking the time to share your comments about our new breakfast. I am very pleased that you enjoyed our complimentary hot breakfast buffet now served in the restaurant. I am glad that you enjoyed your deluxe room - these are very spacious and updated rooms and easily accessible.
We will look forward to welcoming you back to...
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I have been to this hotel on many ocasions, because of its location, being a Best Western Plus and I allways thought of it as good.
But now they changed the free breakfast!! Its not just your hot coffee and toast, or if hungry and just want anything then, dried or soggy scrambled eggs, and greasy bacon or sausage is...
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Thank you for your wonderful review....it is great to hear that once again, you had a good stay with us and you truly enjoyed the new ORA restaurant and the delicious complimentary full breakfast buffet with an omelet station now served in ORA.
Our team here greatly appreciates all feedback as we are listening to our guests and constantly trying...
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What can I say other than wow? Well the breakfast was like an included 5 Star restaurant, the beds felt like heaven, the saltwater pool was amazing, and the rooms were finished like a 5 star hotel!! It was an amazing 1 night stay in Kelowna! The best of any hotels in the area by far. Even with the steep...
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Thank you for your comments and wonderful review...it is greatly appreciated! I am so pleased to hear that you've enjoyed your stay with us and that you had time to enjoy the pool amenities and our new hot breakfast buffet in our new restaurant, "ORA kitchen & bar".
Our hotel is unique with a beautiful grass courtyard and rooms surrounding...
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I had tried many different hotels in Kelowna and none compare to the Best Western. I have stayed there for over 2 years between 2-4 times per year. Most rooms have been renovated and are extremely clean. Once I got a dog, I was lucky that they have some pet friendly rooms. My dog even got a welcome package with...
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Thank you for taking the time to share your comments on your most recent stay. I am truly pleased that you enjoy our facility and guest services alike and have over several visits. We take pride in our hotel property and are able to offer oversized rooms in the deluxe category.
We love have pets on properly and have specific...
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Very pleasant trip. Nice restaurant and services on site. Friendly staff and close to everything.
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Thank you for your complimentary review of our property! From the sounds of it, you likely stayed in our deluxe rooms in the main building on ground or 2nd floor. These are very spacious, especially if travelling with a family or need a cot in the room.
I am pleased that you had a chance to experience our new restaurant...
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The only attractive thing about this hotel is the price. For the rest, well, it's lost in a soulless sprawl of malls and big box stores halfway between the lake and the airport. We heard every high-heeled step from the room above us, and while the room was big, it was awfully dark - no windows, just a sliding door...
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Thank you for taking the time to share your comments and please accept my apology for my delay in responding.
I am sorry that the location of our hotel did not meet your needs. We are in the centre of the city within easy access to golf courses, wineries (both within 20 minutes), the beaches and lake (10 minute drive)...
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