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Turtle Bay Marina & Resort


2860 Woodsdale Road | Lake Country, Kelowna, British Columbia, Canada
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Rating summary
3.0 of 5 stars 2 reviews
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2 of 5 stars
Alberta
1 Aug 2008 | Trip type: Family

We booked at Turtle Bay Marina in advance and chose this resort as it has a really nice boat launch onto Wood Lake where you can join to Kalamalka Lake (Beautiful Lake). This reservation was taken by Sandy, and she was very accomodating, we were excited about the holiday and I was sure that I had made a good choice.

Well, we checked in about 1:30 in the afternoon, and did not see Sandy, but were taken care of by her daughter-which was fine, we got our key to the one bedroom, and off we go. Before I go into details I do have to give Sandy the benefit of saying that this was the day that a storm blew through on the Okanaghan side, and she was very busy trying to salvage her boats from that dock (that was no longer there). The One bedroom was old, but we were not expecting alot, it had a fully stocked kitchen which was nice, and living room area and of course one bedroom-unlike alot of condos we have stayed at they did not have a DVD player or get this a phone. As we were...
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1 of 5 stars
vancouver
27 Jun 2008 | Trip type: Friends getaway

Never had the chance.
I wanted to moor my small boat and stay at the Resort.
I spoke to Sandy the owner or owners wife and Sandy takes the care of rentals and morrage.
I have never spoken to anyone so rude in my life. Not interested in my business and could care less if I stayed at the resort or not.
The toll free number does not work - Sandy told me that the phone company has a block on it. You have to call her cell phone and she makes you feel like you are not welcome.
I called twice and each time she was either too busy or told me that she takes care of her long time customer only and they have no space or morrage. I wanted to be put on a waitlist and I was abrublty told that they only look after regular customers. I wonder how you become a regular customer when the owner could care less.
I would advise everyone to stay away from this place if the front line worker who takes the booking could care less, i could imagine what the rest of the place is like.
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Turtle Bay Marina & Resort Address

2860 Woodsdale Road | Lake Country, Kelowna, British Columbia, Canada