I stayed here for 5 nights, check in was marginal at best, late arrival on sunday, -35*, rental car had a broken door, delayed international flights and no concern from the desk help. Not the way I wanted to start the trip. The pub was remodeling so not the ' pub' atmosphere, beer is real expensive. The hotel door keys...
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It is too bad that your trip started off so poorly in Fort McMurray, but we are happy that you chose to stay with us at the Stonebridge.
To quickly address a few of your comments above, Bailey's pub is in fact under renovation with a temporary pub set up until mid February when Bailey's will re-open. The temporary pub...
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Suppose to be non-smoking. Hotel looked OK on internet but kind of dated once past lobby, could be a lot cleaner. Stairwell dirty, tears in gyproc in stairwell, halls are dingy, everything just leaves lots of room for improvement. Must admit nice sized flat screen TV (wish I had time to use it). First room had pile of bedding on...
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The Stonebridge Hotel is a non-smoking hotel, and we went non-smoking on October 1, 2011. There has not been any smoking allowed in the rooms or the hotel since then and we have been working to clear any lingering smoke down the old smoking wing since then. Part of our process to complete this transition is the upgrade of the...
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I had the displeasure of staying at this hotel mid week while in town for a funeral. The cost was decent, but certainly not for what I got. The hotel claims that it has been recently updated, and it appeared that the lobby had been, but the rooms were not. The hotel also claimed that all rooms were non-smoking, and...
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It is very unfortunate that you had this experience and feel this way about our hotel. We do everything we can to go over and above for our guests, including providing discounted rooms for berevemeant purposes, as we did for you when finding out you were up there for a funeral. The hotel, as we claim, is in the middle...
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The hotel is obviously going through a renovation period, but the rooms are clean and the linens are white and crisp. The front desk staff were extremely friendly and the location is great.
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I've stayed at this hotel a few times for business and the first time my room was right by the elevator. This was great if I wanted to hear conversations in the middle of the night of intoxicated people. For my next stay, I asked if they could put me in a room not close to the elevator and they...
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With recent new ownership we are now continuing the renovations throughout the rest of the hotel in order to fix the issues you have brought up. We have also recently purchased 46" LED HD TVs for each room in the hotel, and have already installed over half of them, with the remianing to be completed shortly.
Please check back with...
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It's a cheap hotel in price and in quality. The Tv was horrible, the carpets in our non-smoking room were very old and had cigarette burns. The bed was not very comfortable. But if you just need a place to lay your head it works.
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The new ownership group is dedicated to enhancing the stay for all our guests. We are in the beginning of a major re-investment into the hotel to fix the issues which you have brought up.
The first major investment which we have understaken is to update all TVs in the rooms with 46" LED HD TVs (so far 75% of...
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The lobby of this hotel and some of the room have been renovated but the elevator was not working and the stairs and hallways were completely outdated. The friendly staff and cleanliness of the hotel more than made up for the lack of continuity in decor. This hotel is in a great location and well worth the value.
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The elevator is now working fine and with new ownership the rest of the hotel is going to be renovated including stairwells and rooms. Rooms now have an updated 46" LED HD TV and HD programming available with them. Soon their will be additional face lifts done to the rest of the rooms.
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We have just returned from Fort McMurray, and a stay at the Stonebridge...all I have to say is looks can be deceiving. From the pictures on the website, it looks like a very nice, and updated hotel. Upon arrival, we saw that the website didn't lie...we were located downtown...across from a little spot where the homeless people like to spend...
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Okay so I get the jacuzzi room with a king size bed for me and my boyfriend because we havent seen each other in over 2 months. First I notice some little flies but kill them, then I go to have a shower and the shower is either really hot or really cold with no pressure at all so i...
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nice front desk staff, and great housekeepers everything you need in a hotel.
Thanks guys
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