Stayed here in May 2013 for a girlfriend's stagette. The rooms are really well designed and comfortable. Staff were super helpful and friendly. The complimentary breakfast buffet is really great. Thought this place was overall good value for money.

So the positives: great staff, good housekeeping, shower head was great. Negatory: bathroom has no fan, so the water condenses on the ceiling and then falls back down on you - disgusting. Poor quality room air, ventilation system so noisy one can barely sleep. They advertised that windows could open - had to get someone to cut the plastic tag... More

Though mundane in appearance on the outside looking like an office building this medium size hotel has a very attentive staff and comfortable rooms inside it. The staff is ever willing to please and help. The breakfast buffet is fabulous what you expect at the best Sunday brunch that you might pay upwards of $30 per person for. Though the... More

Quick check in. Downtown. Friendly staff. Fantastic hot upscale breakfast included. One of the best restaurants in the city. What more can a business traveller ask for. Stay here about once a month. It never disappoints

Second stay at the Matrix. This hotel is showing a bit of wear and staff seemed to have an inability to handle a full hotel. Rooms were in desperate need of a good cleaning and wipe down. Tub kept getting plugged and toilet wouldn’t flush. Also ran out of hot water during the shower. When I mentioned the lack of... More

I was expecting quite a bit more than what I got. Could have stayed at the Fairmont for the same money. I thought I was checking in to a trendy new hotel but no, it's a tired old hotel that had a makeover many years ago. The hotel is worn and tired. The staff were fine, but far from polished.... More

Someone else shirt was hanging in the closet, trash in the room when I checked in. Ordered room service and was missing item but when I called they told me the menu had changed and I was looking at the wrong one. Old menus should be remove as to not mislead guests who already pay so much.

Booked a weekend at the Matrix hotel as a treat for myself and my daughter. Walls paper thin. Could and did hear everything that went on in adjacent room and in room above. Front desk initially unwilling to address noise issues, was told it was not the hotels policy to address noise issues until late in evening. Finally at 4... More

I recently stayed at this hotel in a King room on the 7th floor. Room 716, The room is a really good size. There was plenty of room to move around. I was with a group of 10 people and at one point we were all hanging around in my room getting organized for dinner and it didn't feel cramped... More