I stay at H-Inns right across North America and overall have been happy with the service at H-Inn hotels but this hotel has done something that has not happened to me in over 30 years of constant travel and hundreds of hotel nights. Because my hotel stays are, for the most part business, I use the prioity points when on... More

Stayed here for 5 nights for work. Stayed in King Suite, room was exceptionally clean, bed super comfy! Tried the restaurant one night, good but a little on the expensive side. A few minutes drive will get you to Joey's, Milestones, Moxies etc, comparable prices! Hot tub and pool was great, lots of kids so I'd reccommend going later on... More

My wife and two children stayed here for a night while we were going to an oilers game. Room was nice and clean. Very quiet even though they had a full house. Lots of parking. Room service was excellent. Close to mall. Would stay here again for sure. More

The Holiday Inn Hotel & Suites in Edmonton has a nice new pool and hot tub area to enjoy. The rooms are pleasant enough. The bathrooms are spotless. The coconut lime shampoos samples and soaps are a nice touch. Our room did not have a microwave for our budget price and that would have been appreciated as an inclusive. I... More

We ate supper in the hotel restaurant and the on thing that was done well was the wings. Two orders of chicken salad tasted like the chicken was boiled and tough, my steak sandwich meat was tough, it looked like a child cut it off the cow, cold. The waitress did not ask how our meal was, we only saw... More

all I have to say is this is the worst customer service i have ever had in my life. I always stay here at this hotel when I visit lovely Edmonton, I reserved a room for 4 nights just recently, after arriving at this hotel they said they could nt take my credit card which they always took, i Have... More

I recently stayed at the Holiday Inn and Suites West Edmonton. When I walked into the room, I was amazed on how big it was and how clean it was. I had the Executive King Room. There was a separate bedroom and living room. Also, there was a microwave, small fridge, and a bar sink; plus dishes and cutlery to... More

Have stayed at this hotel many times and enjoyed it. In April 2011 someone attempted to break into my truck causing it damage. When I reported it to the Holiday Inn they stated security checked every two hours. They didn't offer any compensation or security satisfaction for that matter. I cut my stay early because I was worried about my... More

Accomadating staff. Basic HI rooms. Internet kept kicking in and out. My only complaint is minor - the property is in an industrial area - if you don't have a vehicle you are left with a Tim Hortons down the block and a so-so restaurant/bar off the lobby. More