We checked in to this hotel for one night to allow us to check out the West Edmonton Mall. The check in was pleasant and efficient, the room is clean, although one of the lamps doesn't work. It takes ages for the bathroom water to get hot. We haven't used any of the facilities yet as it's only 5am at... More

We stayed here in October.......after we found the hotel......there two holiday inns with very similar names.........When we inquired at the check in about the confusion alll we received was a kurt "You are at the right hotel!" However we did notice that the staff were answering the phones differently to the actual name of the hotel....go figure! Otherwise good holiday... More

We stayed overnight in the middle of a snowstorm. The room was clean, comfortable and warm - so warm we kept the window open all night long so we could breathe. No matter how low I put the thermostat it didn't change the room temp. The beds were very comfortable.The pool and hot tub were clean and nice to use.... More

Fairly nice HIX, elevator is useless when hotel is busy. 7/10 More

We often stay at Holiday Inn Express hotels when travelling (which is often, usually once or twice a month), and I have always found the service and facilities to be excellent. We stayed at the Mall location once before, with no complaints, but we had a horrible experience this time around. The reservation we made was for a King Room,... More

We had a reservation here and decided to check it out before the check-in date. Andrea at the front desk was great and kindly showed us a few suites. They were all nice but a bit too small for what we needed so we ended up staying somewhere else. Everything about the rooms was absolutely fine - just not worth... More

Clean, modern property. Nice rooms, friendly staff, nice pool. Stayed here with family, good breakfast as well. This is the second time I've stayed here and would certainly stay again and recommend it to individuals and families The claim "at the mall" is a bit misleading. It is a good 30 minute walk (about 2.5 km) or about a 5-minute... More

My wife, 3 year old and I stayed here in Sept 2011. We choose the hotel mostly because other options for the dates of our stay were poorly rated on TripAdvisor. I tend to be pretty casual about room and my wife is more particular, and of course with our son, there are some bare minimums we want met. I... More

To clarify, this hotel has everything i love in a hotel, its spotlessly clean, very nice decor, free delicious breakfast, inner corridors, very clean pool & hot tub, close to west edmonton mall & tons of amenities.... & I thought that I had made this hotel "my place to go to in Edmonton" I will be going there anually sometimes... More