Firstly, the staff are great - no issue there. We were there in January and inside the hotel was 90 degrees! Even with the windows open the rooms would not cool down. Unfortunately, we were in the hotel for almost 3 days straight and we all could not wait to leave. It is obvious that the hotel is trying to...
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Good Morning. I was so disappointed to see that you had troubles with your heating / cooling while you were here. I wish you had voiced your concerns during your stay and we could have adjusted the thermostat in your room (very often the desired temperature is set, but the unit has not been turned on) or even moved your...
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I stayed at the Chateau Nova for a month over the course of the summer (2011) and enjoyed it very much. The staff are friendly and always attentive to the needs of there guests.
I found the rooms to be very clean and well appointed.
Will stay there again.
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Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. We are ideally set up for longer stays like your with our king and queen suites. I'm very lucky to have the fantastic staff that work with me here at the Nova. I'm very glad you enjoyed your stay and we'll hope to see you...
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I have stayed at many hotels all over the world. The experience I have had at the Edmonton Chateau Nova is among the very best ever.
The accomadations are first rate as is the lounge and restaurant.It has been important to me to have the laundry service since I stayed for 2- 3 weeks at a time.
The staff at...
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Good Morning! Thank you so much for your review of the Chateau Nova Hotel & Suites. It's always great to hear that our guests have enjoyed their stays. I like the tip to request the 4th floor if you are working nights. It's a great quiet floor during the days with no one walking around overhead. Hope to welcome you...
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I have been placed twice at the Edmonton Chateau Nova when in town for extended business. It is almost more like a one bedroom apartment more than a hotel, with seperate bedoom and living room area. The kitchen is stocked with the basic utensils for preparing and eating meals. Within walking distance is a large grocery store. The Kingsway Mall...
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Thank you for your great review of the Chateau Nova Hotel & Suites Edmonton. Our suites are a great fit for guests staying longer lengths of time and our monthly rates are very competitive. We recently replaced the bike in the fitness room and replaced the track on the treadmill and we're getting great feedback. Thanks again for staying with...
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This hotel is convenient to stay at at it is close to everything. I stayed for work for 2 weeks and I was glad to have the kitchenette for breakfast and lunches. It wasnice to have a fridge to prepare my lunches. For a hotel located in an industrial area it served its purpose. My room was very comforatble. I...
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Thank you so much for your review of the Chateau Nova Hotel & Suites. It's always good to read feedback from our guests and we try to use it to improve the hotel and our services. Have a great day and we'll hope to have you back in the near future. Chris Short, GM.
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I've been working out of Edmonton for the last six months. Three weeks on one week off. Staying at the Chateau was ideal. The suites have a living and kitchen area and a separate bedroom. The staff was always courteous and helpful and the rooms were clean and quiet.
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Thank you so much for your review of the Chateau Nova Hotel & Suites. I'm so glad you've enjoyed your time with us. Weeks away from home I'm sure are difficult and I'm happy we were able to make it better for you. All the best, Chris Short., GM.
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The Chateau Nova in Edmonton is an Ideal Place to stay from a friendly and warm welcome to fulfulling your every need.
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Good Morning! Thank you so much for your review of the Chateau Nova Hotel & Suites. It always makes my day to see a great review and know that we've done our job. Thank you again! Chris Short, GM.
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This was my first stay at this property and likely my last. I usually travel for business but my sons and I went up and stayed to attend the football game.
The check in experience was quick, simple, and service with a smile. That was great.
The room itself was large, coffee maker, mini fridge, sink. That was great.
The...
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Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. I was very disappointed to hear of the service level regarding your pillow request and that there were marks on the sheets when you pulled the bed open. Both of these items are completely unacceptable and I will follow up with the staff involved. If...
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I have stayed at this hotel several times during the past couple of years, including last night. When it first opened, it was very clean but have found the room cleanliness to be lowering, especially after last nights stay. Bathroom area not cleaned well with hair and dirty counters. Dirty bathroom doors and handles.
Room very warm and the only...
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Thank you so much for your comments about your recent stay at the Chateau Nova Hotel & Suites Edmonton. I was disappointed to see that the cleanliness wasn't where it should be during your stay. I will be sure to follow up with the housekeeping team to ensure this issue is rectified. I can honestly say that the housekeeping team...
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Great property! Well cared for, impeccably clean, great beds and pillows...so impressed with this hotel. I enjoyed the fact that any staff member that I came into contact with, made eye contact and greeted me. Keep up the great work!
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Thank you so much for your positive review of the Chateau Nova Hotel & Suites Edmonton. The housekeeping team do a fantastic job and are a great group of people to work with. I do believe that staff make all the difference and I'm very lucky to work with the team here at the Nova. We look forward to welcoming...
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