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Sandman Hotel & Suites Calgary West


Hotel class 3.0 of 5
125 Bowridge Drive NW, Calgary, Alberta T3B 3R6, Canada
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Reviews you can trust

52% Recommend
3.0 of 5 stars 17 reviews
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All (17)
[ Date ] [ Rating ]
Great Hotel
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5 of 5 stars
pink-princess-1981   1 contribution
worcester
20 Nov 2009 | Trip type: Business, Couples

I have just come back from a 2 night stay here and loved it. The rooms were spacious and clean with seperate bedroom and sitting area there was also a kitchen area with sink, microwave and tea/coffee making equipment. There is a Dennys located in the hotel and the food is good and at a good price, bar one was... more

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5 of 5 stars
SaraLee21   1 contribution
Calgary AB
8 Oct 2009 | Trip type: Couples

Without a doubt this is one of the best places I have stayed in for this price range. Every thing was very clean, we got a room upgrade, and the staff were able to answer any questions we had. Another added bonus was having a bar and restaurant attached to the hotel. more

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1 of 5 stars
chocoros   2 contributions
Vancouver
14 Sep 2009 | Trip type: Business

The service I received was a joke. I booked a 2 double bed room online well in advance but they gave me a king bed instead. It was totally inconvenient as my travel partner and I did not want to share the same bed. They did not notify me by any means in advance that the room i requested was... more

Management response from
gm_calwest, General Manager

We apologize that your stay was not met with the expectations many of our fine guests have received. The front Desk team is very diligent in ensuring all guest requests are met. If a particular room is not satisfactory, they are trained to give the guest an option, when available, that meet the guest expectations. If a concern of this...

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5 of 5 stars
Junie_Vancouver   3 contributions
Vancouver BC
8 Sep 2009 | Trip type: Family

The best hotel on our week long trip, though I still can't get over teh early check out and late check in policies. We got upgraded to a suite as they ran out of two queen rooms, which was great as the suites are the ones with Microwaves and refrigerators. the ice machine is on the third and second floors... more

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1 of 5 stars
FridaKa   1 contribution
everywhere
25 Aug 2009 | Trip type: Business, Solo travel

Manager over-charged my credit card by $800.00 plus a separate $500.00 and still fighting with them for my refund (same as as other complaints on this site). Manager charged my credit card BEFORE I was rudely FORCED to check-out because I had complained about the hotel which had heat problems and electricity was not working. Manager is completely dishonest and... more

Management response from
gm_calwest, General Manager

Each and every Guest is treated with genuine hospitality. We take all comments and concerns very seriously and respond to them both professionally and expeditiously. If a guest is not happy with something minor such as a burnt out light bulb or something as serious as heating challenges, we respond to each and every comment with care and concern. If...

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5 of 5 stars
luvs2travel0000   18 contributions
Calgary, Alberta, Canada
27 Jul 2009 | Trip type: Couples

We stayed for 1 night and did not use the amenities but we enjoyed the jacuzzi that was so big my 6'3" hubby could sit and keep himself completely submerged! The bedroom had soaring 20 foot ceilings and the bed was nice. There also was 2 massage jeta in the shower! The room was very fancy looking and very clean.... more

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4 of 5 stars
research_assistant88   4 contributions
San Diego
27 Jul 2009 | Trip type: Family

We accidentally stayed at the Sandman in West Calgary, because all of the other chain hotels had been sold out for the particular evening we are in the city. This is the first time we had tried it and we were pleasantly surprised! The staff was very nice and the location was quite near downtown and also the Olympic park.... more

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1 of 5 stars
greenhawks   1 contribution
greenhawks
25 Jul 2009 | Trip type: Family

This is the first feedback I have felt compelled to give for a hotel. They really ripped me off on the price. I know that I could have gone somewhere else(but it is a long story). I travel frequently with my family and on business.... This is the first Sandman I've stayed at - and I think this particular hotel... more

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1 of 5 stars
Tuneman1984   7 contributions
Edmonton
28 Feb 2009 | Trip type: Family

Stayed here for 3 nights in July for my cousin's wedding. Our family had about 4 rooms booked. Be warned that this hotel is about as far west as you can still *technically* call Calgary, but it was right up the road from the wedding hall so the location wasn't a problem for us. Checked in and found that my... more

Management response from
gm_calwest, General Manager

Thank you for your comments. I am the new General Manager of our fine hotel, and have reviewed your response. I can assure you we take all comments of a negative nature very seriously. While I am not able to go back and find your specific reservation, it makes it harder to get actual numbers to look at the reservation....

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1 of 5 stars
CalgaryBlackacre   1 contribution
CAlgary
21 Sep 2008

DISGUSTING! Had a mouse in our room! We checked in and the tub was dirty and the fridge smelled like garbage. We asked them to clean it and they said they would. When we returned there was no difference. We asked to see another room. That room had a "stain" on the beadspread so we stayed in the original room.... more

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Sandman Hotel & Suites Calgary West Also Known As

  • Sandman Hotel Calgary West
  • Sandman Hotel Calgary
Address: 125 Bowridge Drive NW, Calgary, Alberta T3B 3R6, Canada
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