We stayed for my sons hockey tournament. The hotel was great for evening we were there. The only really disappointing thing was the pool. It was closed for maintenance for the evening. The room was clean and we enjoyed out time at the hotel.

I arrived close to midnight and was greeted by the extremely nice Makayla, who proved to be the only reason to return. My first room had two twin beds and was 27 degrees celsius as I entered, I fiddled with the air conditioner for 10 minutes before calling the front desk. Makayla promptly rushed up, fiddled for 2 minutes then... More

We stayed at this hotel for a medical reasons so I could recover following my release from day surgery. We got a suite so my husband could close the door and watch TV without disturbing me and have his own bed so as he might not hurt me by rolling into by accident. That was a huge mistake. The pullout... More

If you like non-functioning plumbing, dirty rooms, inoperative air conditioning, and much much more then this is the hotel for you. I have stayed here in the past as it is close to family but stopped after June 2012 when on my last visit there was a bunch of hair in the bed and bobby pins. I pledged not to... More

Back again, love the west side location that gets me on the highway to Banff easily. Great room, squeaky clean as usual and had a great sleep on the sofa bed. Thanks Sid for your hospitality. Your staff are always "the best" in the industry.

I wish I could give this zero stars but since I can't, it gets one. My family had booked in as part of a group staying there, I was impressed with the actual building and lobby. Thought things looked good. It started to go downhill from there. Our room was cleaned ONCE in the 4 nights we were there, I... More

Hotel looked great from outside and were greeted nicely, stayed 4 nights and whole place got worse and worse as we stayed! Cleaning staff is BRUTAL, Lazy, and never around! Garbage never cleaned inside or outside of Hotel.. Staff at lounge and Dennys classless and ignorant!! No management anywhere in the hotel. You asked for a review and you got... More

I really wish I had looked on trip advisor before booking our hockey team in here. It was close to the rink, but at a horrible cost to the team. There is an access door to the hotel on the ground level with the glass broken out of it. Cardboard is taped in its place. The key card doesnt work... More

Have stayed here on business trips 3-4 times and each time got progressively worse. The final stay was the worst. Most of the lights in the room didn't work. Broken desk tools for computer equipment. No complaints about the customer service. But still wont stay here ever again.