The Fox Hotel is brilliant with something for everyone. Warm, clean and comfortable. Very pleasant staff and the breakfast is very good - especially as it is included in the price. I would recommend this hotel to anyone and if we ever return to Canada that is where we will stay.
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I'm so happy to hear you will be recommeding us, and that you enjoyed our hospitality. I hope you can come back to visit again soon!
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I travelled to Banff after a week in Jasper. The hotel was quite busy and we had two friends decide to join us at the last minute. When we emailed during the week the arrange an extra room we found out that there were none available. We were explicitly told in the email that there were two bathrooms and a...
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Thank you for your review. I am sorry to hear that you couldn't get into a larger room due to us being full house. I am glad you found it ok for the one night, and will suggest booking a suite for your next stay with friends.
Although we try very hard to guarantee a 4pm check in, when we...
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We stayed here from the 28th Dec to the 6th Jan 12.
Can't comment on rooms on other levels but the suits on floor 4 are comfortable and quiet, the 23:00 curfew working well in curtailing any high spirits.
Breakfast was rather limited in choice but it's included in the price and what's available is fresh and sets you up...
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Thank you for your detailed review of the Fox. I hope to welcome you back again soon.
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In Banff we stayed on the road through the Rocky Mountains. In a pleasant village, we chose an excellent hotel. Friendly staff, cleanliness, hospitality, warmth can briefly describe. Not excellent is only on breakfast, which is a poor choice.
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Thank you for taking the time to share your review. I am pleased you enjoyed our warmth and hospitality. I am disappointed to hear you feel our free continental breakfast has a poor selection.
We offer pastries, breads for toasting, a selection of cereal, boiled eggs, yogurt, fruit and a make-your-own-waffle station. I feel this is a very good selection...
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The Fox Hotel is not a bad place to stay, but definitely not a great value if you're booking over the Christmas holidays. We chose this hotel based on its positive ratings on Trip Advisor and ended up being a bit disappointed. For the rate we paid, I expected something different. The hot tub is definitely very cool, but our...
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We appreciate you taking the time to share your experiences. I am sorry to hear you were 'a bit disappointed'. We aim to provide a level of service and comfort that you don't soon forget. I am sorry we failed you in this regard.
If you ever require assistance with your luggage, please let us know! There is no need...
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Interesting building - wood and stone surrounding a central courtyard. A hole in the courtyard leads down to the "natural" style hot spa, which has a sauna at the back. A small fitness room. The ordinary twin rooms are a bit cramped, but well-designed and attractive, with a number of storage points making them usable and comfortable.
The people working...
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Thank you for your review, and your kind comments about our front desk team. I must clarify that all our rooms are checked by supervisors after they have been cleaned, to ensure all standards are met. I am sorry to hear you feel that your room was only cleaned to standard when a tip is left. This is not our...
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We booked this hotel for our honeymoon and were very impressed. The highlight of the hotel is the hot pool area. It is excellent, especially after a long day in Banff. We booked a standard room and decided not to upgrade. If we had stayed longer, we may have considered it. The room was very comfortable and just the right...
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Congratulations on your marriage! I am so happy we were able to host you for your honeymoon. I am happy to hear that you felt our standard hotel room suitable to your needs. Though much smaller than our suites, our cosy hotel rooms are perfect for those that don't intend to spend a lot of time in their room.
I...
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We just returned from one night at the Fox Inn and Suites. The hotel was clean, the hot pool was nice and the service at the on-site Chili's Restaurant was great. This hotel is rated quite well on tripadvisor but for the price we payed I think that there are much better choices.
The reasons I was not impressed are:...
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I am sorry to hear you felt our property to be 'a bit of a disappointment'. We aim to remain competitive with our pricing, and being Banff's newest hotel, we feel our prices to be fair. We don't charge for extras, like many of our competitors. Wi/Fi, heated underground parking, ROAM transit bus passes, and a full continental breakfast are...
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the hotel looks really new and the hot tub is.. well what can I say just THE BEST. the rooms are very clean, room service takes pretty good care of it, however the bed was one of the most uncomfortable beds I've ever slept in! and I've been to many many hotels, we had them give us some thinner pillows,...
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Thank you for your feedback. I am both surprised and sorry to hear you did not find our beds comfortable. All our beds have luxuary mountain feather toppers and feather duvets. We can certainly remove either or both of these to suit your preference. We can also provide you with hypo allergenic options for those that cannot tolerate feathers.
I...
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We booked the hotel based upon on the hot pool alone and it didn't disappoint. In fact, it was even better than we anticipated. It is open at the top, so snow can fall in- quite spectacular. The hotel had great attention to detail with little foxes everywhere. The staff was super friendly, allowing us to park on the hotel...
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Thank you for your review. I am pleased to hear you enjoyed our 'foxy touches' and that you made time to relax in our amazing hot pool. Soaking in the history of the original Cave & Basin after a long day on the slopes truly is the perfect end to a great day!
We hope to welcome you back again...
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