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Douglas Fir Resort & Chalets

3.0 of 5
525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
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Ranked #2 of 32 hotels in Banff
4.5 of 5 stars 442 Reviews
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442 reviews from our community

What travellers say about this hotel
  • Water slide(23)
  • Very clean(13)
  • Full kitchen(11)
  • Wood burning(9)
  • Hot tub(9)
  • Bedroom condo(8)
  • Play area(7)
  • Flat screen TV(6)
  • Indoor playgrounds(5)
  • Front desk staff(3)
Traveller rating
    187
    186
    45
    17
    7
Only show reviews for Family (274) | Couples (63) | Business (5)
Date Rating
Norman J
Medicine Hat,AB
1 review
3 helpful votes
5 of 5 stars Reviewed 1 January 2012
3
people found this review helpful

My wife and I had our first experience of staying at the Douglas Fir Resort for four days over the christmas holidays.All staff was very friendly and accommodating. This included right from the minute we approached the frong desk to sign in.The room was very nice and very clean.Everything we needed was in the room,etc lots of towels,extra shampoo and... More

Was this review helpful? Yes
Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
3 January 2012

Many thanks for your kind review and we are thrilled that you enjoyed your stay with us this Christmas season. I am glad to see that you enjoyed the quiet - our location on Tunnel Mountain has its benefits. We look forward to welcoming you back on your next trip to Banff. More

tracey f
Gladstone, Australia
2 reviews
1 helpful vote
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

HI, I stayed at this resort with my two young boys aged (6 and 8). It was a little pricey but well worth the money. The place itself was 1 bedroomed with a pull out double (Goes up against the wall). The oven was huge which was an advantage, the bed was comfortable and the heating was fantastic- Gas fire... More

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Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
3 January 2012

Thank you for your comments and feedback.. It is wonderful to hear that you and the kids enjoyed your stay with us. Our resort is truly geared towards families with both the amenities in the rooms and well as the family friendly activities. We are quite honoured for your children to prefer the Douglas Fir Resort over Orlando! Should you... More

dallybartel
Edmonton, Canada
1 review
3 helpful votes
2 of 5 stars Reviewed 27 December 2011
3
people found this review helpful

We have stayed here a number of times and this time was the last. No more wood burning fireplaces, they tended our room only 1 of 4 days, the lock on the door was busted and WIFI is absolutely useless! All this and the rates keep going up. It seems impossible to book a specific room (A-frame), there is no... More

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Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
30 December 2011

Thank you for your feedback and it is regrettable that your most recent experience was not as positive as your previous stays with us. Currently 85% of all of our rooms have wood burning fireplaces. The 9 A- Frame Chalets that we have at the resort are indeed quite popular and do get reserved well in advance especially over long... More

Margo P
Calgary
2 reviews
1 helpful vote
5 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

This was our 3rd Christmas spent at Douglas Fir and this time we had our whole family come join us. The facilities were great, the atmosphere incredible, new water slides, friendly staff...everything that we wanted for a great family holiday together. The kitchen is a little small but we made up most of our food ahead of time to make... More

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Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
27 December 2011

Thank you Margo for your kind words and we are very happy to know that you had a wonderful Christmas with your family. We love welcoming back guests to the resort and hope to see you again next Christmas or something sooner. More

DLCAlberta
Alberta
Senior Contributor
35 reviews
16 helpful votes
5 of 5 stars Reviewed 25 December 2011
2
people found this review helpful

My family of seven - adult and children - spent Xmas at Douglas Fir (we are still here!) A long time visitor to Banff, I have never stayed at this resort before but we booked it for the kids because of the waterpark and play areas. Both good choices - the playzone is great and the water facilities super, clean,... More

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Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
27 December 2011

Thank you for the review and I do not believe I could have said better about the resort, family friendly amenities, staff and service. We appreciate very much that you and your family choose to stay with us for Christmas. We look forward to welcoming you back to the resort on your next visit to Banff. More

John D
Calgary, Alberta, Canada
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 23 December 2011

Is it what it says on the tin! I have stayed in more luxurious places but this was everything we needed. 2 minutes on a free bus to Town, waterslides for kids and hottub for mum and dad, and play center for the kids. We will definately stay again :) Deals to be had on the book early and save... More

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WNHL
1 review
5 of 5 stars Reviewed 23 December 2011

Our family always stay here when in Banff. Would not consider any other place. We have access to watersides, an indoor playgym, kitchenette, fireplace and lots of space. Never have any problems with the staff. We will return! More

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leahmac M
Brooks, ab
1 review
2 helpful votes
5 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

This was the perfect place to take our children for a memorable family holiday. The play area is fantastic. The waterslides and pools are excellent. The resort is clean and well maintained. The staff are friendly and helpful. My husband and I have stayed at other hotels in Banff without the kids for double the price that were not as... More

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linandmikeg
Cheshire
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 18 December 2011
2
people found this review helpful

Just spent 2 weeks at the Douglas Fir Resort and thoroughly enjoyed our time here despite the water slides being out of action. The room was very spacious and well equipped. Being a little way out of town the free bus service was a great bonus for both connecting with the ski bus, general trips out and shopping. The front... More

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Douglas Fir Resort, Director of Sales at Douglas Fir Resort & Chalets, responded to this review
20 December 2011

Thank you for you review and we are very glad that you and your family enjoyed your extended stay with us. We are pleased to say that our 2 brand new indoor waterslides are now open and hopefully you will have the opportunity to visit again and try them out. More

Laurie F
Edmonton
2 reviews
1 helpful vote
4 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Just got back from our weekend away yesterday and wish we could have stayed longer! This is our second time staying in the 3 bedroom family suite with two other couples, and it was just perfect. A room with two beds for each couple with a bathroom for each room, plus the main bathroom and flat screen tv's in all... More

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Douglas Fir Resort & Chalets Also Known As

  • Douglas Fir Hotel Chalets
  • Douglas Fir Banff
  • Douglas Fir Resort
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada

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Douglas Fir Resort & Chalets
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