having read through many of the trip advisor comments on so many different lodges i did not know which one to book as they were so mixed reviews. I left the decision upto hotwire and booked a mystery rate and ended up here. I was very happy indeed with the outcome as we have free parking, friendly staff, free bus... more

It was fine. No a/c. Good location. Easy to walk around town and close to shopping. No pool. Had 2 rooms but could not put us next to eachother. Not sure if I'd stay there again. more

Stayed in the Ptarmigan in Banff for 2 nights recently, and really enjoyed my stay. The inn is right in the centre of Banff, and within walking distance of everywhere (something which we really liked because we had no car). The reception staff were really friendly, and gave us complimentary passes for the ROAM bus; this is basically a bus... more

Glad we got superior view room because got glimpses of other rooms which were closet size (bed inches from door). View (1st floor) was peekaboo of mountains. No A/C but was able to draw cool outside air in window with fan. Bed was nice (pillow top) and very comfortable. Room was basically clean but found wash cloth drapped over top... more

We stayed in August but the weather was cold (15-20 C). I had seen that there was no air conditioning but wasn't concerned because it wasn't hot out. I was wrong. Cleaning staff had left the lights on in the room and it was very warm. If not for the two circulating fans in the room I think it would... more

Am I allowed to say that I find the last two very positive reviews suspicious, coming as they do after several negative reviews? This hotel is certainly not that good but nor is it too bad. On a fly/drive through the Rocky Mountains, Banff was our second stop. Our experince of the Ptarmigan parking was good. There was plenty of... more

The hotel had a great location and parking was a plus. We paid extra to get a room with a balcony and "mountain view" and it was a view of a parking lot and through a number of buildings, you could sort of see the mountain. I wouldn't advise it. It was hot when we were there, so having a... more

Hello I just wanted to take the time to comment on the wonderful employees your Inn has. I have travelled to many places, which hotels and Inn's had prided on their customer service, but never have I experienced such an Inn & staff as yours. I have come in contact with 2 different people working at the front desk. All... more

Overall the hotel was a good choice. It was completely booked when I showed up without a reservation, but they helped me find another hotel for the night, and just the way they handled it made me want to go back. It was very clean and comfortable, has a great lobby and restaurant, and was good value--there are a lot... more