The front desk staff is rude and incompetent. They still do a paper filing system so check-in was painfully slow. Several times the maids forgot to leave clean glasses in my room and the front desk told me I had to come down to get new ones. The in-room alcohol was never re-filled during my three night stay. I was... More

I didnt have that high of expectations staying at this hotel, but sadly, not even those were met. The buffet food is tasteless and never changes. Foods that should be cold were always luke warm (aka too warm to feel comfortable eating), and foods that should be hot were tepid to the touch (how long had those been sitting there?).... More

We stayed at Riu Vallarta June 7-14 and after staying in plenty other Riu hotels I was expecting similar experiences. The resort is well kept and beautiful however like many others said the adult pool does get dirty very quickly and the sheets are quite dirty as well. Another downer was there's only one close restroom to the pools, lunch... More

Once again the RIU Resort chain has met my expectations which is why I enjoy staying at their properties. I like the fact that you can go to different destinations and still be familiar with the resort layout and amenities. The entertainment staff is fun and high energy all day long. I was most impressed by the number of lounge... More

We booked our honeymoon here being told it was 5 stars. It was exciting as our first time to Mexico. Our room was clean, the bed was soooo hard we could feel every spring in the mattress. The staff was friendly, although they did walk into our suite while we were in it without knocking or any explanation. Speaking Spanish... More

I used to like the Riu hotels, but with my experience on may 30 I'll never come back, to any of them. We check in around 3 pm, we hurried to go to our room and change, because we'll be meet at the restaurant to have a lunch and walk around the hotel, when I return to my room in... More

A vacation nightmare waiting to happen at hotel Riu. A fair warning to all people wanting to stay at Riu Vallarta, all the negative reviews about the hotel are true and accurate. To start off, the hotel is not a 3 or 4 star hotel, its nothing more than a 2 star hotel. The rooms are plain, they are dirty,... More

We traveled April 29 - May 12, 2013. The hotel was great, clean, well staffed & well run. The beach is beautiful and the surf is appropriate for all ages & swimming abilities. There were lots of families as well as groups of young people but the nightlife in the resort closes down early so we never had any issue... More

I've never stayed at a RIU hotel before, but heard good things about the chain, and it is often compared to the Barcelos... The reviews sounded good too.. After my friends came back from the Cancun location and had no issues I decided to give it a try at the Riu Vallarta.. There's three Riu locations on the strip. Riu... More