Being a big fan of Iberostars, we moved to West Coast couple of years ago and decided to try Vallarta Palace. We loved it so much- excellent fresh food, good service, good entertainment and feeling cozy, welcome and homy, that we went back again. Our curiosity made us try another hotel, which was below any expectations. We transferred to Vallarta... more

If your looking for a place to be alone THIS is it. Service is not a resort type, more like a Motel service. Waiters go around you on purpose so they don't have to work, rooms are not sweeped, you know it is bad sevice when you have to look for a waiter in the restaurant to request a drink... more

Check-in - slightly slow - housekeeping had reported a smell in the room we were supposed to be assigned so they ended up giving a different one and we had to wait for it to be made up. Better before than after! Were kept occupied with a welcome drink and details of the resort activities including the free tours. They... more

I know this is a year late but after visiting a different resort i realized how important reviews are. This was our first time in Mexico and it was our honeymoon. We wanted a relaxing, not party wild vacation that we were told Cancun has to offer. That is why we decided to come to puerto vallarta. The hotel was... more

For starters I would like to say we are Palace timeshare owners and have traveled to almost all of their resorts and been extremely happy. We were expecting the same level of quality when we planned our first trip to Nuevo Vallarta. Hotel: Definitely showing its age. We asked how old it was and we were told it was 12... more

Stayed 6/14 - 6/21.. Quick and easy trips to and from airport - check-in with cold towel and champagne...Great room and daily cleaning (put a dollar bill on your pillow in the morning). Food was above average with attentive service and friendly wait staff.. Can walk for miles on the beach, warm water.. Flew Newark to Houston both ways -... more

Guess we should have known it wasn't going to be good by the smell in our room when we checked in but after turning on the AC it seemed to clear up. Later on we decided to use the hot tub and noticed brown flecs floating in the water (which we were already in) and the room smelled of sewage!... more

We loved our stay at this resort! You should stay here! I am going to break it down by category. Check-In: It was speedy, friendly and informative. Each adult was greeted with champagne. Each child received a chocolate bar. A bell man waited for us and carted our luggage to our rooms. Rooms: They were spacious and clean with a... more

I am long overdue writing this review but still wanted to contribute. I really enjoyed my stay at the Vallarta Palace. Vacationed with family and friends for my 40th Birthday in October. Everyone loved it so much they wanted to return this year, that is until the swine flu surfaced. The rooms were wonderful with the jacuzzi tub and free... more