This is a very good Palace resort. It was our 2nd time there and we were not disappointed. Although they were only 40% occupied, the wait staff and all employees were fantastic. The food was very good but could use some variety every couple days. Unfortunatly the theater was closed for repairs and the evening shows were held in the... More

We enjoyed our trip to Vallarta Palace in January so much, we are going back in March! Taking friends with us this time. Best trip we have ever had! The staff was fantastic and the resort was beautiful. More

We had a great time here. The food and drinks were great. The Staff was Excellent. Would happily go back or to any of their other hotels. Loved it! More

My husband and I got married at Vallata Palace and it was a dream come true!!! Marisol, our wedding coordinator, took care of everything detail and it came out more beautiful than I ever imagined. Our 40 guests thought so too!!! It was a perfect way to say "I Do." More

We were at the Vallarta Palace for an incentive trip through my husband's work. We had an absolutely wonderful time! The staff at the Vallarta Palace are extremely professional, caring and accommodating. Case in point: I accidentally left my camera in the safe when we checked out and the hotel found it and offered to send it back to us.... More

Recently returned from Vallarta Palace, we were with a conference group, the resort is exceptional, grounds are manicured to no end, pools clean and perfect temp, rooms were clean and roomy, restaurants were great, food and service was fantastic, always topping up drinks, very friendly staff that always went the extra, went to spa, very professional, no complaints from us... More

Pros: •EXCELLENT Staff!!! Exceptional service and very friendly. Morgan was THE best server ever! •Free wireless •Free calling to the US •Brazilian and Japanese restaurants were fabulous! •Loved the smaller resort feel! •Awesome beach Cons: •Small rooms and you can't adjust the temperature of the room. Get rid of the Jacuzzi tub. •Italian restaurant - the food had no taste.... More

This was a nice hotel with a wonderful staff and good food. We were given $1500.00 to use in the hotel. We were planning on using some of this money to upgrade our room upon arrival. Unfortunately for us, there were no upgrades available. As a result we got a ground floor room with no view of the ocean or... More

Was at the V. Palace from January 22-29th. First time to Pacific side ,but have been to Riviera Maya twice. I just read the previous critique and am wondering if we went to the same hotel!We found the staff to be exceptionally friendly and polite.In our whole week I could say we only came across one person who wasn't friendly... More