A hotel in a good area that is very rundown and has the feeling of almost being abandoned. I would not recommend staying here. Also I don't recommend travel to Xalapa, you will miss nothing by skipping Xalapa. Go to Coatepec and Xico instead - they are less crowded and polluted and less potentially dangerous than Xalapa. It seems people... More

This is a run-down government hotel that hasn't been revamped since it was built sometime in the mid-70s. The service in the restaurant is so poor that it's comical and the rooms smell like humidity although the AC does work. Its location is not the best as it's about 15 minutes walking to downtown -- nothing special, by the way.... More

We had the worst luck to be here during some of kids' sports tournament with literally 500-600 kids running around screaming. The apathetic/hostile/nonexistent service did nothing to improve things. Layout is kafkaesque, bedspreads have large visible unknown stains, windows to courtyard very thin. Staff are lucky they work on some kind of state subsidy or this hotel would never survive.... More

The first day everything went OK. The WiFi was poor but we were promptly relocated to a room with a stronger signal. The second day, shortly before midnight a loud salsa band started playing at a party. The staff at the frond desk only said: "this is a constant complaint when we rent the balroom for parties". Needless to say,... More

A friend recommended this hotel because of its location, within walking distance of the center of town but in a quiet neighborhood. These are its strong points. The grounds and gardens are very nice, too, as is the coffee shop. No one at the front desk could speak enough English to be useful, however, and there were little problems with... More

What makes Hotel Xalapa such a great place to stay is it's people, the staff I was so impressed about how I was made to feel at home. It is a beatiful hotel and is located close to everything. Across the street is a beautiful park called Tecajetes.Your minutes from all the inner city attractions like the cathedral or the... More