I don't understand other peoples complaints. I have read a few reviews about people getting stuff stolen out of their room and question why they did not use the safe that is provided in the room at no extra charge. We used the safe for our valuables and had no problems. There are plenty of chairs and umbrellas everywhere -... more

A wonderful resort that appeals to people of all ages. We traveled with our three daughters, ages 21, 18 and 15. (They had their own room just down the hall from us.) The place was immaculate. The rooms were spacious and attractive. If you are sensitive to small pillows, I would recommend taking advantage of the pillow service which allows... more

I stayed at this resort during the week of July 4-11 with a group of 18 for my best friend's wedding. This resort was an absolute NIGHTMARE there were a number of MAJOR problems, the most serious was the theft of our personal belongings while we were attending the wedding ceremony. The employees accessed our rooms with a master room... more

Family of 5 vacation June 28th-July 6th We arrived on time to the airport where we took the Apple Vacation transfer, it was a Monday and it was morning so it was us and 2 other groups. So we had only one stop at the Secrets resort, the other family was also staying at the Grand Palladium. Upon arrival we... more

I was at this resort in early July with a large group for a friend's wedding. There were a number of major problems, the most serious being the theft of personal belongings of some of our group, not only from the rooms, but also the in room safes during the wedding ceremony. Cash, cell phones, i-pods, cameras........all of which was... more

Hmmm... I don't "get" the bad reviews. We thought the resort was absolutely beautiful, the service excellent, the food very good, the beach wonderful. We had actually booked at the Kantenah, so were at first disappointed about the switch to the Colonial. However, it surpassed our expectations and we would now choose it over the Kantenah for convenience (unless we... more

We stayed at the Colonial section for a week between July 2 and July 9. While the resort itself has a decent pool, good food, and a nice beach, the service was not up to par at all. The hotel rooms are older and outdated, the guest services is unresponsive- I had to call them constantly to get my refrigerator... more

We booked 10 nights at GP Colonial with Expedia. Stayed there from June 20th till 30th. We go to All-Inclusive resorts twice a year, so we’ve been to few so far. But this resort was simply amazing. Arrived at Cancun airport 30 minutes early and within 15 minutes we were outside waiting for our hotel transfer. Expedia offers Best Day... more

We were not sure if we were going, following the swine flu outbreak, but so glad we did! This was the best holiday we have ever had. The hotel was still running at low capacity when we arrived and it was very quiet (which we liked), but this did not impact on the service in any way. We were given... more