Staff seemed aloof and distant, save a charming and attentive utility player named Manuel. When he was not at the bar or at the restaurant for breakfast service was a disaster. When he was there it was superb. He gets what customer service really means. My daughter and I decided to skip the spa as it was so insignificant. Our... More

I traveled with my boyfriend and we were looking forward to a luscious spa and great attention. In one word, we wanted to rest. When we got there we thought the place looked nice but the pool was disappointing. Not great to swim in a pool that is neither well lit nor warm, at least. I signed up for a... More

LOCATION: In downtown, two blocks from main square. Easy to find and easy to move around. SERVICE: It's just OK. Polite service but a little cold and distant. We had to ask several times for housekeeping items as glasses and soap. At the time of check-out someone is sent to the room, right in front of your eyes, to check... More

The hotel in perfectly located in the centre of town but in a quieter street. It´s a little oasis of tranquility just a few block from the busy Zócalo. It is simply beautiful!!! From the moment you walk in to reception, the interior garden with water fountains, really nice design maitaning the old architecture, a small solarium with jacuzzi and... More

It was my second time at El Sueno, I was so excited staying at one of the master Suites this time. Being a native New Yorker I love great food. El sueno has good food not great but one of the best I've ever had in Mexico. I was even recognized by one of the staff there from my previous... More

We first booked the Jr. Suite which wa absolutely awful. The decor, the layout and the orientation within the hotel all felt like an afterthought. We viewed the master suite which was equally atrocious and ultimately chose a deluxe room. The deluxe room was clean, well laid out and on a beautiful floor in the hotel. I'd highly recommend it... More

Somehow, this hotel misses the mark. The location is astounding...with the zocolo and cathedral only a couple of blocks away. The room looked great...but it just wasn't that comfortable. The ceiling is two stories high, so you have an allusion of space, but the only space you really have in the room is the bed. We did use a pretty... More

We where recently in El Sueño Hotel in Puebla. I am a Physician in Mexico City and my and my girl friend are considered to be relaxed, tolerant and easy going when you go for a vacation. El sueño became a Nightmare. The Spa Room is in the roof with a horrible decor and very smal and not private space.... More

Great location, this place is absolutely beautiful, cocktails are great, service is top class. They even provide us an extra early breakfast. Only tiny improvement could be the curtains of the room.. light coming through the windows, I was unnable to sleep. Not Hotel fault.. however we could not get our company invoice, booked through Despegar.com and still not having... More