This is not a fancy hotel, although the lobby looks like it might be. But the rooms are clean, and the bathroom is fairly large and clean. The beds are a little hard, and the bedding is clearly budget quality. Also, a "matrimonio" bed seemed to be a double, I am pretty sure it wasn't a queen. You have the... More

Everything's was fine tell I was going to sleep and I was checking out the blankets I found white crusty I dont know what with hairs and it look like some had wiped they're nose on it this all was on 2 separate blankets...just smell them and you'll understand. Pillows had long hair on the other side of pillow. Not... More

We made a reservation at the Santiago for the in-laws and ourselves two weeks in advance. Despite a confirmation and assurance that the two rooms - specifically, their last queen room and almost last "sencilla" room, when we arrived, they claimed not to have such a reservation and then ignored us. We had to ask for hotel recs before they... More

My friend and I stayed at this hotel in 2001 when we were on our way to Oaxaca. When this trip came up with my daughter . . . going to Veracruz, I looked up this hotel again. I emailed, asked for a room with 2 beds and was quoted a price 80¢ higher than in 2001! We paid approx... More

I went to Puebla without any hotel reservations. I was greeted at the door, doorman was very helpful. The concierge showed me a couple rooms to pre-approve before i selected. The room was clean, neat, tidy. bed was comfortable. There was no A/C but the airflow was sufficient during my stay. room service was prompt, courteous. the hotel is walking... More