This hotel is the worst in San carlos, it should not be classified as a resort. When we first arrived we couldn't find a parking space since there were cars parked in every angle you can imagine. Once you get to the front desk you have to wait for the guy to want to help you. we had to wait... more

Not only did the air conditioning fail to provide us ANY relief from the 105 temperature even at night, but the staff was a 100% failure as well. The front desk would serve the Mexicans before they would serve any other nationality. Even when the Mexican family would walk in the door after us! They did not provide any bell... more

On our first drive from Canada to Puerto Vallarta we looked to travelocity for some guidance in our one night stay in San Carlos. Although the resort was unrated we assumed that on order to be listed on that website it must have some pros. Maybe 20 years ago it would have been a resort of good memories but when... more

My wife, the baby and I were first introduced into a small room, which was right next to a construcion/remodeling area, it was noisy and there were a couple of cockroaches on the beds. I was kindly relocated into a second room which looked cleaner and quiet. After settling and going out to dinner, we came back to find more... more

We choose this Hotel because we were attending a wedding at the resort, after several reviews saying that the hotel was practicly abandoned, i decided to call the hotel, and speak directly with the reservations personel, and ask about the rates and the facilities. now the place has improved a lot since my last visit in January 2008, they have... more

WOW what a paradise We were amazed with the way the resort was so different from anywhere we have ever been. The rooms were fresh clean and very mexican. The hotel staff where very nice but english was definately not the langauge at the resort , witch made everything even more enjoyable. I have never had a better holiday, it... more

Several websites said that pets were allowed. Our dog is on meds so we wanted to take him along. When I checked in and mentioned the dog, they said, "Oh, um." I said that it said is on the website. They felt sorry for me because what else could we do? They put us in the area that is being... more

overall ok, not bad i guess. for starters when we got there our check in was at 4:00pm we got there at 4:30pm and our rooms still werent ready, when we got in the rooms it must have been over a 100degrees inside. from there as we got comfortable and went out for walks we realized how dirty the grounds... more

June 7, 2008 Will never return. The pictures on the website are deceiving. High priced for low quality. The window in the room could not be opened. Not only did it not have a screen but was closed shut with duck tape. The mattresses were hard and uncomfortable and why wouldn‘t they be, when we discovered there was no mattress... more