We stayed at Zulum In July. While this is the low season, it is quite hot. I would say you can find better more comfortable hotels/cabanas easily in the zona hoteleria in Tulum. I will summarize the problems here and detail a few after. 1) There was little to no way of controlling room temperature making the room incredibly hot... More

Zulum Tulum is an extremely visually pleasing hotel - it really DID look just like the glossy photos on it's official website ..... really very beautiful to look at. The location of Zulum Tulum is also good (along the main strip with all the other cabana hotels). Parking was easy and the staff were friendly although not as attentive as... More

We stayed at Zulum for five nights and were very pleased with our room and the friendly staff. Our room was a "Beach View" on the third floor and was very comfortable. The maids came by daily and did a great job. During our stay there was one man cooking at the restaurant and he did a fantastic job, the... More

My boyfriend and I booked Zulum after reading nearly every review on every cabanna in Tulum! we'd had enough and wanted to book somewhere - on their website the place looked amazing but in reality it wasn't as well kept and looked after as it could have been. The restaurant area is much smaller than the websites images and we... More

Besides being on a nice beach spot(which all the other cabanas are) there is absolutely nothing good about this place. We changed 2 rooms. nothing is really working.... showers, toilet etc... they don't even have nets on the windows...considering for 100 $ a night charge , this place should have been much better. we found other cabanas towards the end... More

Like the other poster I also went to Zulum for my honeymoon. Although we emailed a month before we wanted to go as we had stayed before and knew we wanted to return. After we booked someing weird was going on as no one would answer phone or email, then all of a sudden contact began again with a new... More

We booked for our honeymoon trip a year in advance and while we were making our reservations, Zulum had increased their prices significantly as they had added more services to their "Packages" which included 2 meals a day, kayak lessons, massages, cooking lessons, and yoga classes. We were actually not interested in these "extras" but thought we would splurge because... More

Zulum was an amazing hotel to stay in. We loved the suspended beds, the open shower, the beach, the restaurant, and the staff. On the hotel zone in Tulum, there are a lot of small hotels that have great websites. But the thing is usually not shown on the websites is the beach. That is because the beach is so... More

Our family of 5 stayed at Zulum for 7 nights. We got two rooms and since our 3 kids are fairly young it was important that our rooms were side by side. This put our rooms away from the beach next to the restaurant. April is a few months later than we have ever traveled to this area and it... More