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Been to Riviera Maya Suites? Share your experiences!
There is a good family atmosphere for people with children who are not able to drink. Nice swim up bars and one of the best food selections in the area. more
Fantastic hotel, clean, luxurious and comfortable. The staff were so friendly, helpful and welcoming. Food was plenty and delicious. The beach is clean and picturesque with plenty of sun beds and lounge furniture. Would def recommend and would visit again. more
Nicely equipped apartment, very comfortable and clean, super patio. Simona was great, responding to my LateRooms reservation within minutes, providing driving directions and arranging for a member of staff to meet us on arrival as reception would be closed. He was very helpful and said "don't worry" to the $4 tip I offered. The adjoining hotel's beach is adequate but... more
we went to Riviera maya suites for the christmas in a group of 8 people. All of us were very satisfied with the confort of the apartament of 3 bedrooms and we felt as with we were in our house. We were very near of the restaurants and shops, the beach in the palapas is very beautiful and the bar... more
We booked a 2 bedroom based on favorable comments on Trip Advisor. We were not disappointed. Simona and staff very responsive, polite and helpful. The location is close to 5th street but a block or so away from the noise and activity. These are large units with great patios. A first or second floor unit may not have a somewhat... more
Dear Value Guest, We wish to thank you for taking time to share such positive comments about your stay with us and especially about our staff. I am glad to know that the flooding to your unit after the rain did not incommode you too much in your vacation. Our maintenance did all the necessary work to avoid a future...
Riviera Maya Suites is a wonderful condo hotel; perhaps one of the best we have ever stayed in. We rented 2 2-BR condos for our family and everything was perfect. The staff is professional, friendly and helpful, the facilites perfectly maintained and the location can't be beat. Security and privacy are tops. Access to the beach facilities at the ajoining... more
Dear Value Guest, On behalf of Riviera Maya Suites Team, we wish to thank you for taking time to share such gracious comments about your stay with us. Thank you very much for placing Riviera Maya Suites above all the new and respectable competitors in Playa del Carmen. We all work very hard to meet our guests´ expectations every day...
We stayed in a second floor three bedroom condo at Riviera Maya Suites for a week leading up to Thanksgiving. We had high expectations for our stay because of the reviews on TripAdvisor, but everything exceeded our expectations. **CONDO** We had 4 adults and 2 kids (ages 4 and 7) on our trip and everyone loved the condo. There was... more
Dear Guest, On behalf of the Riviera Maya Suites Team, we wish to thank you immensely for taking time to write such a great and detailed review about our place. We are delighted to know that you have enjoyed your stay with us. Thank you very much for your comment about the illuminating situation around the pool, we changed the...
My husband and I stayed there for our honeymoon and it was amazing. All inclusive which means food all day every day. The people were so nice. Right on the beach. Pools all around the hotel. Wonderful A/C in our suite. Best week of my life! more
The first thing to say is that Simona Humme (apartment manager) is a great hostess. Far before we arrived for our stay, Simona had responded to every email inquiry I sent about the apartment, the area, and things to do with children. She made our stay so easy! All other staff are professional and friendly. By end of the week,... more
Dear Value Guest, I wish to thank you very much for taking time to convey us your kind comments. We are very proud to receive so positive reviews from our guests, but at the same time, we never forget, that we need to improve our service continually to stay at the same or a better standard. We hope to welcome...
shortly after leaving RMS by the transfer bus RMS had arranged we were stopped by a pick up of the town authority as the bus of Cancun should not have been authorized to pick up passengers in Playa del Carmen. Endless negotiations started. Taxi community members, newspaper reporters appeared, a lot of mobile calls were made but nobody cared if... more
Dear Guest, Thank you very much for your comment on Trip Advisor. Please accept my apologies for the problem you had with the transportation from the Hotel to the airport. We verified the situation with the transportation agency, as they are a serious legal business with all authorization they need to offer their services and we have a long time...
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