We really enjoyed our visit in this hotel. We think that it is a comfortable hotel and is really near from interesting places and restaurants. For sure, we will stay again and we will recomend your hotel. Even it is not a big hotel, has everyhing is necesary to have an unforgotable hollydays. For us was so hard to leave...
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Just got back from the most relaxing week in Playa del Carmen and the Playa Palms. The minute we walked up we were struck by how the hotel looked just like the pictures... the pool, out to the beach and that amazing blue water. Our room, 304, was great and from the balcony there is a great view of the...
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Dear Guest,
Thanks for sharing your experience staying with us. I am glad to know that you felt pictures on our website were representative of our hotel, and that reality matched your expectations.
Regarding the bar noise, it might seem paradoxic that some guest have said it it noisy at night and others like you say it is completely silent...
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Staff was friendly, hotel and pool were very clean and the bar next door will serve you on the beach. What else do you want? Great value!
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Dear Danler,
I am glad you enjoyed our hotel and appreciate you taking the time to post a review about us.
The hammocks we are using are the traditional mayan hammocks, but your idea is good and we will start keeping a few of the other kind in stock in case some guest would like a hammock with bars instead....
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I liked the interesting design of the hotel, and the pool that ran down the middle of the space. The staff were very friendly and helpful!
Although I originally was delighted with the idea of having a hammock on our balcony, I used it only once, and not for a long time at that. I'm used to hammocks that have...
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Dear Danler,
Thanks for your kind review and suggestions for improvement of our hotel.
Hammocks: we use traditional mayan hammocks as standard for all rooms. But upon your suggestion we shall start to also have a few extra in stock with bars for people that are more used to that kind.
Privacy: we use double curtains, one sheer and one...
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My wife and I have been vacationing in the Playa Del Carmen area for over 10 years staying at all-inclusives. Last year while walking around town we came across this hotel and knew we would stay here. This year we stayed for a week starting on 12/07. The hotel and it's staff exceeded all expectations. The rooms, staff and location...
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Dear guest,
thanks for your review of our hotel.
I am really sorry you didnt have the chance to stay in one of our soundproof rooms during your stay with us.
The system we are installing has gotten a superb feedback from our guests. We are now close to finished, with 31 rooms done and only 8 left to be...
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Playa Palms was awesome!!!! I would recommend to anyone as it is right on the beach and a beautiful setting. The location so close to everything as 5th ave just a couple minute walk away. The room always very clean, and even our dirty dishes cleaned (not expecting that). The pictures that you see of it don't lie. The one...
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Dear Guest,
Thank you so much for your very positive review of our hotel. We are glad you enjoyed your stay, and I will forward your positive remarks about our maids and frontdesk people.
We hope to see you again soon.
sunny greetings,
Helge Sturesson
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First I want to start we the people who work here. Everyone will go out of there way to make you feel comfortable and happy. Luis was there to help us at all times on any subject. When we first arrived we had made a stop at Wal-Mart for some items for the room and we probably over did it....
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Dear Frank,
Thanks for taking the time share your positive experience with us.
I will forward your comments about Luis, that will make him happy hear you felt our service was good.
Regarding the noise, yes the palapa is as you say a bit noisy. it is the only room we have like that. it is very charming, but we...
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My husband and I stayed at Playa Palms this past June and enjoyed our stay very much! The staff were all very friendly and very helpful, rooms were kept clean and very nicely decorated with a great balcony (loved the hammock!), and the hotel is in an awesome location!! We were able to walk everywhere we wanted to go (including...
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This ranks up as one of our best trips. Before departing I emailed the hotel to let them know we would be there for my fiance's bday. When we got to the hotel the towels were done up like a giant cake (he thought it was a wedding cake) we had balloons and they had a delicious b-day cake waiting...
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All I can say when speaking about Playa Palms is it’s a great value. This place is a good deal if you want to stay right in Playa Del Carmen. The people who run this place are friendly and helpful. You really feel safe and taken care of here and that’s different from many places in Mexico where you often...
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