I sent the following email last week to Playa Palms following my 3 night stay and have yet to get a response... Hello, I recently stayed at Playa Palms and did a lot of research on trip advisor to make sure I found a great hotel. I was very disappointed to discover bed bugs in our room during our stay.... More

Perfect hotel if youre looking to experience all playa has to offer... white sand / crystal clear beach front property, pool, and just steps from beach bars and downtown playa. We went out along 5th Ave every night and the walk was very busy with tourists and well lit.. The hotel doesnt have a restaurant but the kitchenette was perfect... More

Loved staying here for one night before we headed out to the airport. Will definitely stay longer next time. Great, helpful staff, well-decorated rooms with great windows that block all of the noise from the very hip, very happening 5th Avenue a couple blocks away. Delightful.

My second time in Playa, there are no 5 star hotels to beat this one. The atmosphere, the uniqueness and the individuality of this hotel is just amazing. You are right at the beach, the center of the nightlife, and do not worry, even though the 3 main clubs are just next door, once your windows are closed, you are... More

We stayed at Playa Palms for 5 nights and loved it from the moment we arrived. We wanted to be right on the beach with a short walk to the heart of 5th Ave. in Playa del Carmen for shopping and restaurants. Since we'd already spent a wad over the course of 2 weeks prior at two exclusive resorts, our... More

Good location, right on the beach and just one block away from 5th Ave , where everything happens. We had room 301 , probably one of the best in the hotel. The room is spacious, tastefully designed and furnished ,with cable TV (which I always appreciate), and a huge balcony with hammock and chaise longs, where they serve breakfast. The... More

I just returned from a three night stay at Playa Palms, and it was wonderful. The room was affordable and offered the boutique hotel experience. The location is excellent. Yes, some big dance clubs are nearby and they are open very late, but we couldn't hear any of it inside the room. Only a bit from the balcony which didn't... More

I was in Riviera Maya for 7 days and planned to spend 3 additional days in Playa Del Carmen. I found Playa Palms on Expedia and selected it based on the reviews. I am in love with this place from a-z, location, rooms, staff..everything exceeded my expectations. I got there early so I checked my bag and headed to the... More

Went on our honeymoon and stayed at Playa Palms. I was expecting a lot from the reviews and actually got more. Great location, amazing rooms, great staff and beautiful beach right in front. A little pricey if compared to nearby hotels but completely worth it for what you get. Recommended!!