Our family of 9 traveled for a 7 night stay and had a wonderful time. The resort is basically brand new, we stayed on the north side which was finished June 2009. We had 2 villas on the ground floor like we requested, that made it great for walking out the patio door and down to the beach or pool.... more

I have stayed at other Royal Resorts in Cancun and always liked them for their cleanliness and friendly staff. This new resort in Playa del Carmen keeps up with their reputation as being immacculate and having very friendly staff. The property is well laid out with plenty of quiet areas for relaxing and numerous water activties to take part in.... more

We stayed at the Haciendas over New Year's week and enjoyed the resort and grounds so much that we chose not to leave for any tours. The service was impeccable from the minute we arrived to the minute we left. I never had to ask twice for anything and often what I needed was offered before I asked. My husband... more

We stayed in an ocean view villa. The room was very nice and clean. It had a balcony with a private spa/bath for two. My only complaint with the room was our "ocean view". We were further back from the beach then I thought we would be. We were too far back to hear the waves etc. They had palm... more

My husband and I stayed there in December 2009 with friends. We were very impressed with the cleanliness of the property and rooms and with the customer service. We had a great time and will go back! It is a short ride into Playa del Carmen so we went there almost every evening for dinner. My only advice if you... more

We are Marriott Timeshare owners and have had moderate success trading outside the Marriott properties, so were a bit anxious about the location. HOWEVER, Royal Haciendas met all our expectations and then some. The property is huge, well maintained, spotless (the maids help the men raking and cleaning seaweed off the beach each morning) and the staff was extremely pleasant... more

We were gifted our Honeymoon to the Royal Haciendas. I gotta tell you: The pictures do not do it any justice. It was my fifth trip to Mexico, but my first time staying on the Rivera Maya. The property is stellar. It is “eat off the ground clean”. The front desk staff especially Beatrice is outstanding and will go out... more

We stayed at The Royal Haciendas from November 28th- December 5th, 2009 for our honeymoon. We traded timeshare that we have in BC for this week. We lucked out with an ocean front room. Everything we had in our beautiful "A" Side unit was wonderful. The units are stylish and clean. We felt like we had won the lottery, they... more

Having researched on Trip Advisor prior to our vacation, I must first qualify my review by stating I had very high expectations. We travel a fair amount and stay at time shares. We only stay at top resorts, so things like cleanliness, beauty, and great customer service are expected. We stayed in the "hotel side" of a lockoff unit. The... more