We just love the Haciendas, peaceful, beautiful, friendly. That is why we look forward to coming here from Atlanta each vacation. The staff is awesome, and look forward to serving you, the grounds are spotless and the rooms so comfortable and clean. This is our home away from home. And the spa is top notch. Thomas Moore very accommodating where... More

I'll be honest, we booked this with another couple who purchased last week a year prior when in the Cancun resort. I opted for a main villa (A room) on the H side of the resort w/all inclusive and I was a bit concerned regarding what this could possibly comprise of for under $2000 for a full Saturday-Saturday experience. I... More

We own at the Royal Islander, but since the Royal Haciendas opened, it is our choice via II swapping, 2 weeks per year. This year was 4/27 to 5/11. I was concerned with the recent management change and the institution of the new outsider's All-Inclusive requirement. But, my fears are gone and seeing a higher occupancy rate and improvements in... More

Good value for this location. Courteous concierge and staff. Clean rooms and facilities. Average food. Thomas Moore transportation exceptional and reasonably priced. Pool bar/grill was nice as was the swimming pools.

We just got back from a week's vacation at the Royal Haciendas in Playa del Carmen. My Husband and I were invited down by my Cousin and his wife, who are owners. This was our first trip. From the time we stepped foot onto the property, until the day we disembarked to fly back home to Charlotte, NC, our stay... More

This was our first time to Mexico and all I can say is WOW, the staff was amazing and so polite and the resort is beautiful. We were helped with booking all of our trips and they have the softest white sand. Victor and Javier at the poolside bar are the best bartenders ever and knew everyone by name. We... More

We had an average hotel room with exeptional maid service. The beach had the softest sand and for the most part the water was warm and clean. We ate as part of the all inclusive package, the buffet was okay( at times i would have been upset if I had paid for it), los Murales had great food. The service... More

The facilities of the Royal Haciendas are second to none. The grounds are extremely beautiful, the pool design is excellent and the rooms are clean and roomy; plenty of storage. Everything was excellent, except the service. I think the main problem with service is the fact there is a blend of members and all inclusive guests at the resort. The... More

Staff is so nice and friendly and fun. Resort is relaxing and beautiful. The pool is large with plenty of lounge chairs. The beach is gorgeous too. Always something to do every day there is something going on or of course you are free to do nothing but soak up the sun.