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Hotel Cielo, Riviera Maya/Playa del Carmen

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4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
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Hotel Cielo
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Ranked #23 of 195 hotels in Playa del Carmen
4.5 of 5 stars 467 Reviews
Most recent review
“The Place to stay, love the rooms.”
5 of 5 stars Reviewed 18 June 2013
Peace115 Dallas, Texas
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467 reviews from our community

Traveller rating
    294
    137
    22
    6
    8
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Families
64
 
Couples
207
 
Solo
54
 
Business
12
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
1 review
“The Place to stay, love the rooms.”
5 of 5 stars Reviewed 18 June 2013 NEW

A friend recommended Hotel Cielo to us, a big thanks to him. This hotel " rock's ". We stayed there back in May 2013 for 9 days , enjoyed every minute of our stay. The guys that work the front desk were very friendly & always ready to help you with anything. One of the guys that we called Just,... More

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Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
“Cool rooms, good service”
4 of 5 stars Reviewed 15 June 2013 NEW

We didn't book in advance but got 2 rooms here. The price was fair and the guys at reception were very helpful. The rooms were really nice and the restaurant below served good breakfast. The hotel is located just of the main street so it's fairly quiet but still close to the hustle and bustle.

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HotelCielo, Owner at Hotel Cielo, responded to this review
15 June 2013

Thank you Martijn M for your review. We appreciate the kind words, we are delighted that you enjoyed your stay & had a great vacation experience. Thank you for mentioning our restaurant Carboncitos & our staff, they are both such an important part of our success. Martijn, we know there are many hotels in Playa del Carmen, so thank you... More

New York City, New York
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Cute Boutique Hotel / Great Location”
5 of 5 stars Reviewed 14 June 2013 NEW

A few steps from cinca avenida, and a bloc away from the beach, this boutique hotel is perfectly located. It's close from everything, the beach, the shops, the restaurants, you can walk everywhere. It's close enough that you could walk to where all the animation is by night without having to suffer the noise. It's also so close to the... More

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HotelCielo, Owner at Hotel Cielo, responded to this review
15 June 2013

Thank you Aicha Ben for taking the time to write your review. We appreciate the kind words, we are delighted that you enjoyed your stay & had a great vacation experience. Thank you for mentioning our staff, they are such an important part of our success & yes we are so close to all the action but perfectly located for... More

North Babylon, New York
2 reviews
“great getaway”
5 of 5 stars Reviewed 10 June 2013

We had a wedding to go to in Mexico and a friend of ours told us about Hotel Cielo. I checked it out on line and instantly fell in love. I was even more impressed when we arrived. Not only was our room great (we had the balcony room with a view of the beach) I peeked into some of... More

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HotelCielo, Owner at Hotel Cielo, responded to this review
15 June 2013

Thank you Debbie for taking the time to write your review. We see that you are a repeat guest, this means a lot to us & we really appreciate the kind words, we are delighted that you enjoyed your stay & had a wonderful vacation experience once again Thank you for mentioning our staff, they really do go out of... More

Playa del Carmen, Mexico
2 reviews
“Great Location and Service”
5 of 5 stars Reviewed 21 May 2013

Stayed here for over a week and loved it. The location is great, just off of 5th and a stones throw to the beach, yet quiet and peaceful. Miguel at the front desk was the best and really helped me out a bunch. Food next door was great. Rooms were nice, clean, and AC worked great. Everybody was always smiling... More

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HotelCielo, Owner at Hotel Cielo, responded to this review
25 May 2013

Thank you Ted for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. Thank you for mentioning the staff, they are a very important part of our success & is one of the many reasons we are a top contender here in Playa Del Carmen. Ted, we know... More

Great Bear Rain Forest B.C .Canada
2 reviews
“Friendly Family Atmosphere”
5 of 5 stars Reviewed 12 May 2013

Greeted By Your Name and Always Asked If I Needed Anything.....Couldn't feel any more at Home than Here at Hotel Cielo....The Rooms are Clean and Fresh with a Very Comfortable Bed. Staff Service was so Perfect and Freindly...Location of Hotel Cielo really couldn't be anymore Perfect. Close to All the Action that You want to Enjoy while in Playa del... More

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HotelCielo, Owner at Hotel Cielo, responded to this review
25 May 2013

Thank you Darrel for taking the time to write your review. We are delighted that you enjoyed your stay & had a chance to experience our warmth & charm. Thank you for the kind words & the wonderful review. Darrel, we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope... More

Top Contributor
55 reviews 55 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Perfect in every way !”
5 of 5 stars Reviewed 6 May 2013 via mobile

This was my second visit to Cielo, they offer more bottled water at no charge,the Internet was faster and the service, cleanliness and rooms were perfect ! The restaurant has made a few menu changes with a few table side dinners (for the good) I will see you guys again in November upon my return to PDC !!

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See 12 more reviews by Bizatl for Playa del Carmen
HotelCielo, Owner at Hotel Cielo, responded to this review
25 May 2013

Thank you Bizatl for taking the time to write your review. We see that you are an avid reviewer & a repeat guest so we are delighted that you enjoyed your stay & had a great vacation experience . Thank you for mentioning our restaurant Carboncitos, we are glad that you enjoyed your dining as well. Bizatl, we know there... More

Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Fun little hotel”
4 of 5 stars Reviewed 22 April 2013

My daughter and I stayed here on her spring break from high school. Very unique hotel, great friendly service. Owner is from New York and bought hotel a few years ago. They were actually expecting us and greeted us by name without me telling them who we were when we arrived. A little noisy until about 10 at night, it's... More

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See 2 more reviews by runsum313 for Playa del Carmen
HotelCielo, Owner at Hotel Cielo, responded to this review
25 April 2013

Thank you Runsum313 for taking the time to write your review. We are delighted that you & your daughter enjoyed yourselves & had a great experience. Thank you for mentioning our restaurant Carconcitos glad you enjoyed it. Runsum313 , we know there are many Hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward... More

NYC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
“Small, but right in the middle of the action.”
4 of 5 stars Reviewed 21 April 2013

I stayed at Cielo in Feb 2009 and I had a nice time. It is centrally located on the main strip of restaurants, hotels, shops, and bus stop. It is a small hotel and they have an attached restaurant that served a great breakfast. Our hotel room had a little terrace that we sat out on and people watched below.... More

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See 2 more reviews by armanicoco for Playa del Carmen
HotelCielo, Owner at Hotel Cielo, responded to this review
27 April 2013

Thank you Armanicoco for taking the time to write your review. We are delighted that you enjoyed your stay. Sorry we couldn't accommodate you with a pool, but our pool is The Caribbean sea less than a minute walk, but we understand some, of us do like pools. We are just glad you enjoyed you self & our restaurant Carboncitos.... More

Wantagh, New York
2 reviews
“Cant wait to go back”
5 of 5 stars Reviewed 17 April 2013

Hotel Cielo was all I could want and more. Clean, friendly, water in the hallways, helpful and super friendly staff. The restaurant was an added convenience and delicous, the discount for guests is excellent. The hotel is so centrally located, walk to everything, the beach, the bus, all without being right on the noisy part of the strip. I was... More

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HotelCielo, Owner at Hotel Cielo, responded to this review
27 April 2013

Thank you Jennifer for taking the time to write your review. We are delighted that you enjoyed your stay & had a wonderful vacation experience..... & we were delighted that you decided to stay 3 extra days.....it lets us know that we are on the right track. Jennifer, we know there are many hotels in Playa Del Carmen, so thank... More

 
 
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Additional Information about Hotel Cielo

Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen
Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#39 Family Hotels in Playa del Carmen
#44 Romantic Hotels in Playa del Carmen
Price range (per night): ₹4,149 - ₹5,994
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $59 per night, balcony rooms with Caribbean views start at $99. Come see why people rave about our incredible value, friendly service, comfortable rooms and excellent restaurant. ... more   less 
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Hotel Cielo
4th street, between 5th and 10th Ave.
Playa del Carmen 77710
Mexico
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