We saw Hotel Cielo's good reviews in Tripadvisor and decided to check it out when we arrived in Playa. The rooms were not as pretty as the photos in their website (most hotels aren't) but were still very nice! The location is fantastic and is a stone's throw to both the ADO station and the collectivo to Tulum. The receptionists... more

We highly recommend Hotel Cielo. It is one of the best kept secrets of Playa del Carmen. It is clean; stuff is very friendly, food is great ... If you wanna feel like at home while traveling abroad choose Cielo. We got much more that money can buy . We decided with to get married in Mexico. When we contacted... more

We stayed at hotel Cielo during January 2010. The hotel is clean and the staff is excellent. The air conditioning unit was better than the ones I've had in the luxury hotels in Cancun. Hotel Cielo is a lovely boutique hotel. There is a great restaurant downstairs that is part of the hotel. We ate breakfast and dinner outside every... more

The hotel is in a great location just a few feet from 5th Street (a pedestrian mall), a couple of blocks from the beach, and a couple of blocks from the main square which has a lighted park with swings and slides where the kids can play even after dark. The hotel staff is very friendly. The rooms are simple,... more

Great location, near everything – restaurants, beach, nightlife etc, yet secluded enough so that you aren’t interrupted by the hustle and bustle. Service was excellent – Henry (the manager) is huge asset to the business, he is a considerate, meticulous, courteous & knowledgeable professional. When we wanted to change rooms (for a bigger one) he & the staff accommodated us... more

We stayed in Hotel Cielo only one night. The location is perfect. It is next to the 5th Avenue, the busiest street in Playa del Carmen, but you cannot hear the noise from the bedroom (at least from ours). Henry, at the reception, is a very friendly and helpfull person. The room had a good size, the decoration was very... more

We stayed at Hotel Cielo for only 2 nights between Christmas and New Year. Our room, on the 1st floor and facing the front of the hotel, was very big, spacious and clean. We had two balconies and the only negative point about our particular room was that the bar a few doors down pumped up their music very loudly... more

I would highly recommend staying at Hotel Cielo. My girlfriend and I stayed in room 11 (with the balcony) and we loved every minute of it. Take advantage of Henry's knowledge of the town and I promise you will find tremendous places to eat for half the price of what you will pay at a restaurant on 5th. more

This small, quaint hotel is a great place to stay while enjoying Playa Del Carmen and Surrounding areas. The staff is wonderful. The room is clean. For the price, I can't see staying anywhere else in Playa. Can't wait to go back! more