The personal service here is what really makes the experience! The lobby and grounds are beautiful, the food and drinks are plentiful and tasty, but what really made the stay was the personal service and extra care provided by Wilbert, Francisco and Johnathan. Like many of the employees here they really pay attention to the details and go out of... More

just returned from a great vacation at the Riu Palace! june 8-15 this resort is Beautiful! From It's Elegance in the Lobby to it's crystal clear beaches... THE PROS...., the Buffet was fantastic! I cannot see anyone ever going hungry, service is great! The staff is very attentive to you. Our room was always clean, The a.c worked great and... More

My wife and I were looking for an all-inclusive resort to celebrate our second honeymoon (10 year anniversary). Riu Palace Riviera Maya came highly recommended from my brother, and a neighbor who have both stayed at the resort. The resort did not disappoint! We booked our whole trip through Applevacations.com which made the entire flight/resort booking sooo easy. Upon arrival... More

This was our first time to Riviera Maya but not to a Riu... Pool/Bars/beach/activities/animation team: The pool is big and nice. Needs some work on the tiles and rust but overall nice. I actually picked this Riu specifically for the pool area. Swim up bar staff very nice and friendly. Only bad part is the pool bar closes at 6... More

A good friend of my Husband invited us to come to Mexico to help celebrate his wedding. This is our first trip to Mexico and our first all inclusive experience. We had wanted to go another time with family but the trip did not plan out quite as we had hoped. Our experience at the Riu Palace Riviera was very... More

We returned to the Riu Palace Riviera Maya for our fourth trip from May 28 to June 5. We arrived around 11;30 AM so our room was not ready yet. No problem, check in was very quick, got our bracelets and went for lunch. Normally when our room isn't ready, we change into our bathing suits, have lunch and then... More

Playa del Carmen, the 2nd largest natural reef in the world. Clean beaches and food for all tastes. Generally a little pricey but well worth it. Nice shopping centers about a 15 minute walk either way. Bless you, Palace.

I went to this resort with a buddy of mine and have to say I thought it was very nice. The rooms were clean and staff was very friendly. As in most all inclusive the food is good but generic, all in all a very good time. I was in Cancun the year before and have to say the relaxed... More

Just returned from another visit to the RIU Palace Riviera Maya. Arrived on Saturday 6/1/13. It was raining. It rained almost non stop from Saturday until Wednesday morning. The hotel staff did an incredible job of handling all the visitors who were prevented from visiting the beach, pool, other exterior activities, etc. The attitude of all the hotel staff was... More