We stayed there for 5 nights - and overall we were impressed with the place. We requested for an upgrade but denied as the receptionist told us that the hotel was quite full during our stay. We were given room facing the neighboring resort which is OK since it was very quiet and close to the lobby. Some positive aspects... More

Loved everything about this place. We stayed in a jacuzzi suite and it was potentially the best hotel room I have ever been in. The staff here are soooo frendly, the beach is one of the best ever, and the food, aah the food - I gained 5kg after I stayed at this place for only 4 days! And I'm... More

First I will start by saying my wife and I were here for our honeymoon in november. Upon arrival this hotel looked amazing. As our week continued we were continually impressed by ever single aspect of this hotel. From the service to the food everything was great. I read people complaining about everything from hard beds to birds I mean... More

My husband and I have stayed at the Riu Palace Riviera Maya 9 times as of November 2011, and it always amazes me about the things that people complain about......the pillows are too hard....the bed is too hard...I didn't get an ocean view ( oh right, that is never a guarantee!!) I had to wait 2 minutes for a drink... More

As a first time visitor to the Riu Palace Riviera Maya, I did not know what to expect upon my arrival. However, I must say that for my entire 6 night stay, I was simply amazed at the level and quality of service provided from the moment I arrived to the moment that I checked out. In addition, the overall... More

Pros- very friendly staff, wide white sand beach decent food in speciality restaurants esp Japanese Cons- Really poor Mexican food and small tequila selectionCheap uncomfortable chaises ie KMart. No bars near the restaurants so you couldn't get a real drink at lunch or dinner only wine and beer No security cameras so really watch your stuff!!!! More

First time at this resort/hotel, I was very impressed with the layout of the facility and continually amazed at how clean it was. We ate at Agave twice for dinner because it was so good, and at the Brazilan restaraunt, forgot the name. The breakfast and lunches were also really good, buffet style, everything was fresh and authentic. It seemed... More

I cant believe some of the bad comments i read here... This is a great hotel, great location, food is simply to die for and the staff is nice. Staff couls be friendlier but still, its a great hotel. Some people werent made for traveling.... More

Weak minibar refill service. Beds so so, entertainment boring. Great location, friendly service, beautiful facilities. More