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Fairmont Mayakoba

5.0 of 5
Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Hotel amenities
Fairmont Mayakoba
Ranked #30 of 193 hotels in Playa del Carmen
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905 reviews from our community

Traveller rating
    599
    172
    59
    49
    26
See reviews for
Families
286
 
Couples
383
 
Solo
8
 
Business
97
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver Island
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Our sons wedding....the most perfect destination ever. The resort was impeccable, the staff friendly and very competent. Everyone seemed to genuinely care about their work, our comfort and happiness. I can't say enough about the orchestration of the wedding day, the location, flowers, food, music. It really was more than we ever expected. Thank you to everyone involved in making... More

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San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 15 May 2013 NEW

Do not waste your invaluable time with this resort. It operates as wildly as a well-oiled Carnival cruise ship. We spent over 3 months trying to finalize our contracting terms for our wedding at the Fairmount Mayakoba. In that unfortunate span of time we were bounced around to 3 different group sales "geniuses" with each one of them telling us... More

Was this review helpful? Yes 2
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
20 May 2013

travelinman1978, I was distressed to read your review and would like to offer my sincere apologies in not having met your expectations on such a special day. Based on our service commitment, at Fairmont Mayakoba we value diversity and respect the credo of all our guests. I would like to further discuss the details of your experience. Please do not... More

Norwalk, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

We stayed at the Fairmont Mayakoba in April 2013. We found it to be very beautiful, and clean. The staff was very friendly! The concierge was most helpful with all of our requests. Transportation and tours were top notch. We highly recommend the boat tour of the property to everyone, as this was one of the highlights for the whole... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 May 2013

Dear FamilyFun2012_08, Thank you for taking the time to share your experience at Fairmont Mayakoba. Muchas gracias your compliments to the staff, particularly the concierge and our Tatich-ha who provide a memorable bout tour, we do believe everyone should experience it while on property, so thank you for recommending it. It is also nice to know that you took time... More

Madrid
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 12 May 2013

Resort is big and beautiful, with lush greenery and wildlife: iguanas, tropical birds, baby alligators, reptiles .There are several pools with enough chairs and space, The resort even if it is full it never felt crowded. The private beach is magnificent and very large. Very good for swimming. We stayed not in casitas but in the building next to Reception.... More

Was this review helpful? Yes 1
Aurora, Ohio
1 review
5 of 5 stars Reviewed 9 May 2013

We just returned from 6 days at the Fairmont Mayakoba. The resort is beautiful, the golf course well maintained but most of all the service was exceptional! We entertained 40 costumers and everyone said they would definitely return to this resort. Much of our relaxing time was spent around the pool at the swim up pool bar. Jaun and Jeronimo... More

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Piedras Negras, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013

love this hotel is an amazing property surrounded by natural lagoons, lots of trees and an amazing beach! food is excellent the breakfast buffet left me with my mouth wide open it is first class food, no need to go out to other restaurtants. prices are very very expensive. but love the fact that you can move around the premisses... More

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See 2 more reviews by momof3ninas for Playa del Carmen
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 May 2013

Dear momof3ninas, Thank you for recommending us on TripAdvisor, we are very happy to know that you had a wonderful stay with us at Fairmont Mayakoba. Thank you especially for your comments regarding the culinary offerings, we agree with you that there is no need to go out of the hotel and miss the opportunity to try our restaurants, particularly... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

Beautiful hotel with a wonderful golf course. A different hotel than you would expect for a beach hotel, since its more of a wild life eco. They only have a small beach club, but if you are not a beach bum, the hotel is very beautiful. The canal trip was wonderful as their staff.

Was this review helpful? Yes
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
9 May 2013

Dear Cosiomd, Thank you for staying with us and for sharing your experience. It is nice to read that you had a pleasant stay and enjoyed not only our eco chic ambiance, but you also got to play at El Camaleon. Thank you for your comments on the facilities, the service and the water canals. Please visit us back soon.... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 7 May 2013

I stayed with my family for a week at the Fairmont Mayakoba for the first time last summer, and we had such an excellent experience that we are returning at the end of this month. Reasons why we are returning: (1) The quality of the property. The property is amazingly beautiful - breathtaking at every turn. Since it is secluded... More

Was this review helpful? Yes 1
Selden, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed 7 May 2013

Just got back from our stay at the Fairmont Maya Koba. The property is beautiful, staff is very polite, very helpful and personable. Always ready to help with a smile. Transportation is a breeze. There are shuttles available at anytime. There are also bicycles that you can ride at anytime.....IF you can find them. The pools were lovely, but always... More

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
9 May 2013

Dear liza k, Greetings from Fairmont Mayakoba. Reading your comment I was happy to know that the serviced you experienced was attentive, friendly and caring. On the other side, I have taken note of your comments, be sure that we do have different processes in place to clean the water canals and continue to provide the best rooms in the... More

Seattle, Washington
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2013

The property is beautiful and the staff are all extremely friendly. There are bicycles placed throughout the property that you can just pick up and ride (the property is rather large) to the beach, to the restaurants, etc. There are also golf carts that will take you around. We did the all-inclusive package and all the food and drinks were... More

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See 3 more reviews by Seattle88_13 for Playa del Carmen
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Additional Information about Fairmont Mayakoba

Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Mayakoba Hotel
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen
Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotels in Playa del Carmen
#20 Luxury Hotels in Playa del Carmen
#22 Family Hotels in Playa del Carmen
#24 On the Beach Hotels in Playa del Carmen
Price range (per night): INR10,841 - 21,572
Hotel Class:5 star (5*)
Reservation Options:
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Fairmont Mayakoba
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