We stayed at The Grand Mayan in early February, 2012 for a week. It was our first trip to Grand Mayan, Rivieria Maya, having previously stayed at the Mayan in Acapulco, Nuevo Vallarta, San Jose del Cabo and Mazatlan. Rivieria Maya/Playa del Carmen is our favourite compared to the other locations. We pre-arranged bus travel from the Cancun airport to... More

Two weeks here, and came away totally content and satisfied. Extremely pleasant and helpful staff, just enough attention to be nice, but not so much as to be bothersome. Food in the restaurants was top notch. Selena and her concierge staff were helpful, pleasant and always followed up on recommendations and off site dinners etc. Not only are we going... More

Rooms are very nice, hallways are noisy since they are all tile and the sounds reverberate. The beds are very hard, even after we got the housekeeper to put a pad on the mattress. Most rooms are a long way from the lobby- if you don't like to walk or wait on shuttles look for another property. The grounds are... More

I haven't actually stayed at this Mayan Property in Riviera Maya. My trip is scheduled for May, but I have stayed at several others mainly in Puerto Vallarta and Nuevo Vallarta. There is a lot of complaining on this thread, which is driving me absolutely nuts. People complaining of having to wait for a shuttle, being too inconvenienced to wait.... More

This is the first review I have written on here but I felt obligated to join and write about Grand Mayan. I stayed here from 1/29/12-2/5/12 in a two bedroom suite in the "upgraded" "Grand Mayan Jungle". It was so far from everything that you had to wait for these shuttle system of golf carts to take you everywhere. The... More

My family of 4 (hubby and 2 kids aged 6 & 8) just returned from a week at the Grand Mayan. We chose this resort mainly based on the large room size of the 1 bedroom. First let me say that we opted NOT to do the timeshare presentation based on the many negative reviews. I think the negative reviews... More

We stayed in a one BR in Building One with our two kids, ages 5 and 9. The rollow out foam couches in the living room worked well and seemed much more comfortable thean a typical pull out couch. The housekeepers made them up every night with candy on the pillows which was a big hit! Overall the resort was... More

Grand Mayan After two weeks in tranquillo, rustic Akumal, Guy and I checked into the Grand Mayan in Playa del Carmen. It was a last minute addition to our trip--one of the ubiquitous Internet deals and I decided to take advantage of this one. A week in a luxury resort for $700 is hard to resist, so we didn’t. The... More

We have a timeshare that we exchanged for the Grand Mayan this year. Our vacation time was between 1/21/12/ to 2/2/12. Here are the pluses and minuses to my vacation at the Grand Mayan. Pluses: -Beautiful weather(80-90 degrees) with humidity -Aesthetics of the property were above average -If you have Grand Mayan and up level you have the use of... More