Best to get the rooms on the pool level floor. Spacious. More

I just retruned from a week in Playa del Carmen, Mexico. The Illusion Boutique had very reasonable rates and sits on 8th North just half a block from the beach. I had read some negative reviews on here and thought I should respond. Someone complained about the food....continental breakfast was great in my book. Three yogurts with half a dozen... More

Stayed in the illusion in March. Well situated a short walk from the beach and main street, extremely friendly helpful staff but that is where the good things end ! The room was what we would say was devoid of any luxury, no wardrobe, no plug in the washbasin, as for the 'minibar', read small refrigerator under the tv. The... More

Not impressed, particularly considering the price. Upon arrival, reception couldn't find our pre-paid reservations and subsequently we were given a room that had one small window looking to nothing, about 2' by 2' and the ac wasn't functioning properly. Next morning we requested another room and they wanted to charge us an extra $20. per night, this is after paying... More

Great service. Awsome rooms... Close to the beach an avenida 5. More

We stayed here for the first two weeks of April and were pleasantly surprised to say the least. The staff were incredibly friendly and helpful and for us that is a huge deal. The room attendants had limited English but not really an issue as we still enjoyed teasing our guy Rigoberto who could give as good as he got.... More

If you are looking for something a bit smaller and cozier, this is the place. It is located in the heart of the city and up the block from the beach. A few minutes walk to wonderful restaurants and shopping. The staff was very friendly and informed. All of the restaurant recommendations were excellent. We took the ferry to Cozumel... More

The location of the hotel was exelent. But the hotel was not worth all the money, that it costed. The breakfast was very poor, so I recommend yuo not to take breakfast at the hotel. Coffee at the lobby is free, so all you need to do, is to buy something to eat from the store, Some of the rooms... More

Loved this hotel in Playa Del Carmen. The best thing about this is its location. Its right next to the beach and the main street 5th avenue. We didn't have to go anywhere to visit the best places at Playa. The staff was very helpful, giving us excellent recommendations for places to eat and see. They also helped us find... More