We loved Illusion boutique hotel during our stay the first week of November. The service was friendly and professional. The hotel is off Avenida 5 and walking distance to everything. Wal Mart was not even 5 blocks away! We went to Cozumel island twice during our stay because the hotel is located blocks away from the ferry terminal. Upon our... more

We had a great time. Hotel is in the heart of Playa walking distance from everything. Staff is wonderful. Recommend to everyone. Made us feel like we lived in Playa. more

My friends and I had an awesome stay at the illusion. First, it's location is prime. It is extremely close in walking distance to the beach and all other locations of Playa del Carmen (ex. food, night life, shopping). Second, the staff is exceptionally friendly. By the second day, all staff knew us by name. They constantly asked if our... more

I found this hotel last minute before my trip to Playa and I couldn't have been more pleased. It is small and comforting, the rooms are gorgeous and the staff is very friendly. Definetely a place to go for personal service. No crazy overcrowded hotel feel ever. The hotel is located in the middle of playa's happening avenue and the... more

This is definitely the best hotel i have stayed in my many visits to Mexico. Perfect location! Ocean views! Unbelievable staff and service. The rooms are beautiful, clean, and you really get the experience of a boutique hotel with personalized service. Definitely the hidden gem! more

I'll keep this short and sweet. This is a great hotel with a really friendly and helpful staff. Miguel in particular was so awesome. I would definitely recommend the hotel to others. more

The hotel was clean, nice & neat. It is at a great location at the heart of Playa Del Carmen. I'm not really a night life person but in Playa Del Carmen, everyone is out having fun. After such a day, it is nice to walk back to the hotel. The concierge was great. He advised us great restrraunts to... more

We got this hotel through a brilliant off'-season (and post swine flu) deal so value for money was excellent at $40 for deluxe room. That said, we did get a big clean room with king size bed, AC, fridge and microwave with ocean views on the pool deck level. The room was great and the pool area is a great... more

Localized at the heart of Playa del Carmen, this hotel has a very good quality. Sometimes I felt as if I was in a 5 star hotel, specially when I was in the room. The swiming pool has an outstanding view. More than that, Illusion gives you free access to a private beach club...., very nice. Within the hotel, Internet... more