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All 186 Playa del Carmen hotels »

The Royal Playa del Carmen

4.5 of 5
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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4.5 of 5 stars 4073 Reviews
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4,073 reviews from our community

What travellers say about this hotel
  • Room service(224)
  • Very good(161)
  • Maria Marie(159)
  • Chef plate(130)
  • Romance concierge(113)
  • Ocean views(109)
  • Great time(105)
  • Lobby bar(104)
  • Pool area(89)
  • Entertainment staff(88)
Traveller rating
    3,086
    604
    201
    109
    73
Only show reviews for Family (302) | Couples (2658) | Business (55)
Date Rating
Melissa M
Ellington, Connecticut, United States
2 reviews
2 helpful votes
5 of 5 stars Reviewed 8 February 2012 NEW
2
people found this review helpful

Best Resort that I have been too!! The Staff at this resort was OUTSTANDING. Ileana my Beach waitres was so cheerful. Vicky our nighly waitress at the Cigar Bar was outstanding an eager to please. The waiters at Spice were also the Best Luis, Jose, Cano, George.The food at all these restaurants was delicious. If I had to say my... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near future. More

jenstewie
Minneapolis, Minnesota
2 reviews
1 helpful vote
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

Our last visit to the Royal was May 2011, We’ve been to the Royal three times and were even married there in 2010. The wedding was absolutely everything we wanted and more. We had such a blast and can’t imagine a more perfect memory. The rooms are awesome! We had the opportunity to see every room category available and they... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your Review on Trip Advisor. We would also like to express our deepest appreciation for your continuous preference. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near... More

Tracy519
Stratford, Canada
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 7 February 2012 NEW
4
people found this review helpful

First time here but not the last. Service was great from waiters, waitresses. maids, bartenders, check-in, entertainment staff, spa and many others I missed. Food was extra-ordinary. Presentation. presentation at its best! We ate at Maria Maria's twice and only missed out on the Chef"s plate. The spice restaurant was our most favorite place to eat. The coffee house was... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near future. More

TraceySam08
Estevan, Canada
1 review
4 helpful votes
5 of 5 stars Reviewed 7 February 2012 NEW
5
people found this review helpful

We had arranged private transfer through the hotel to pick us up from the airport. Alex was our driver and he is wonderful, he's so friendly and helpful, he is an excellent driver, and he makes you feel safe! When we arrived to the hotel Alex made sure to help us get checked in right away, he took us straight... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near future. More

becky545
1 review
5 of 5 stars Reviewed 7 February 2012 NEW

This is the third time in the last 4 years I've been to the Royal Playa del Carmen and it is just as amazing as always. The staff are amazing! Shout out to Chan who works at Pinto & Tapas Restaurant (spelt wrong of course!) He is so great! The food was amazing, the staff was always aiming to please.... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your Review on Trip Advisor. We would also like to express our deepest appreciation for your continuous preference. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near... More

Judi B
Saskatoon, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Just spent 2 weeks at The Royal, couldn't have picked a better place. From the moment of arrival to departure time they take such good care of you. Because it is right in Playa del Carmen, you have the beach on one side and shopping on the other--the best of all things. It is a beautiful place that the staff... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near future. More

Zerosignal
Point Pleasant, New Jersey
1 review
1 helpful vote
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

The Royal is a very nice hotel with a friendly staff and good food.Clean beaches and clean pools.Rooms are large and kept clean.Many restaurants to choose from with great food all around(Breakfast buffet can get a little boring some mornings) Dont like the location of the pool bar since it only gets sun till about 11:00-12:00. Only two real complaints:... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your kind comments and for taking the time to post your review on Trip Advisor. We would also like to thank you for your suggestions and improvement comments as they are very valuable and appreciated. Looking forward welcoming you back in a near future. More

Ed A
Clinton, Connecticut, United States
1 review
4 helpful votes
5 of 5 stars Reviewed 6 February 2012
5
people found this review helpful

We just returned from the Royal (Jan 28 - Feb 4) and what a vacation it was. This resort truly lived up to all the expectations we had. We want to Maureen at AAA for recommending the Royal. After a long day of travel we were greeted as soon as we stepped out of the van. We sat in the... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your Review on Trip Advisor. We would also like to express our deepest appreciation for your continuous preference. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near... More

Hernie23
Christiansted, St. Croix
Contributor
11 reviews
7 helpful votes
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I've stayed here twice in the past couple of years. The first time was to check out the resort, and the second time was to get married there. Both trips were absolutely fabulous. This place is my heaven on Earth! The rooms are all amazing, even the Junior Suites. All of the workers are super friendly and fabulous. The service... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your Review on Trip Advisor. We would also like to express our deepest appreciation for your continuous preference. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near... More

Norm A
Vancouver, Canada
2 reviews
3 helpful votes
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

This was our 5th time to the Royal in the past 6 years. We have never been disappointed, and this year was no different. A few new people to point out. We had Irving for a waiter in both Chef's Plate and Spice where he was working as relief for Absent wait staff. Normally he works serving for the wedding... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
11 February 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your Review on Trip Advisor. We would also like to express our deepest appreciation for your continuous preference. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and are looking forward welcoming you back in a near... More

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The Royal Playa del Carmen Also Known As

  • Royal Playa Del Carmen
  • Royal Hotel Playa Del Carmen
  • Royal Porto Real
  • Royal Playa De Carmen
  • Royal Playa
Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico

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The Royal Playa del Carmen
Show the lowest price for this hotel* (from our partners)
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