Our last visit to the Royal was May 2011, We’ve been to the Royal three times and were even married there in 2010. The wedding was absolutely everything we wanted and more. We had such a blast and can’t imagine a more perfect memory. The rooms are awesome! We had the opportunity to see every room category available and they... More

First time here but not the last. Service was great from waiters, waitresses. maids, bartenders, check-in, entertainment staff, spa and many others I missed. Food was extra-ordinary. Presentation. presentation at its best! We ate at Maria Maria's twice and only missed out on the Chef"s plate. The spice restaurant was our most favorite place to eat. The coffee house was... More

We had arranged private transfer through the hotel to pick us up from the airport. Alex was our driver and he is wonderful, he's so friendly and helpful, he is an excellent driver, and he makes you feel safe! When we arrived to the hotel Alex made sure to help us get checked in right away, he took us straight... More

This is the third time in the last 4 years I've been to the Royal Playa del Carmen and it is just as amazing as always. The staff are amazing! Shout out to Chan who works at Pinto & Tapas Restaurant (spelt wrong of course!) He is so great! The food was amazing, the staff was always aiming to please.... More

Just spent 2 weeks at The Royal, couldn't have picked a better place. From the moment of arrival to departure time they take such good care of you. Because it is right in Playa del Carmen, you have the beach on one side and shopping on the other--the best of all things. It is a beautiful place that the staff... More

The Royal is a very nice hotel with a friendly staff and good food.Clean beaches and clean pools.Rooms are large and kept clean.Many restaurants to choose from with great food all around(Breakfast buffet can get a little boring some mornings) Dont like the location of the pool bar since it only gets sun till about 11:00-12:00. Only two real complaints:... More

We just returned from the Royal (Jan 28 - Feb 4) and what a vacation it was. This resort truly lived up to all the expectations we had. We want to Maureen at AAA for recommending the Royal. After a long day of travel we were greeted as soon as we stepped out of the van. We sat in the... More

I've stayed here twice in the past couple of years. The first time was to check out the resort, and the second time was to get married there. Both trips were absolutely fabulous. This place is my heaven on Earth! The rooms are all amazing, even the Junior Suites. All of the workers are super friendly and fabulous. The service... More

This was our 5th time to the Royal in the past 6 years. We have never been disappointed, and this year was no different. A few new people to point out. We had Irving for a waiter in both Chef's Plate and Spice where he was working as relief for Absent wait staff. Normally he works serving for the wedding... More