My only complant is the regular Mayan Palace room furniture is showing its wear. I have been an owner for 10 years , love the property and the amazing pool. the staff is exceptional / warm friendly , and very helpful. The resturants are great/ moderatly priced,snack bar, grocery store and gift shop. you won't go hungrey and it won't... More

I have stayed at other resorts along the Mayan Riviera. This resort falls into the same vein as the others. It is large and sprawling, well manicured, multiple restaurants, beautiful golf course. It is VERY difficult to get into the water as it is primarily exposed jagged rock at water's edge (if you have water shoes, take them along). Additionally... More

Stayed here for New Years 2012. It was enjoyable, and the accommodations were clean but nothing special. For some reason the layout of the resort is perpendicular to the ocean and I don’t think there are any views of the ocean which I thought was kinda odd. Plus I think there is upwards of 20 buildings, so if you are... More

Evening entertainment very poor to nonexistent. Inquired 2 different times at concierge desk about nightly entertainment and was told that they only had the Mexican fiesta nite that week and you had to register for the buffet and show and the buffet was $60/plate even for children. The only other nite there was once Karaoke but since they couldn't find... More

Don't plan on getting any R and R at this place. If you want to hang out with obnoxious drunks and stay awake ALL night long with the sound of disco music and loud service vehicles racing right outside your door - this is the place for you. Trying to find a quiet room is impossible at this resort. Don't... More

We stayed in the all-inclusive section, the Michocan rooms. They were spacious, very clean and comfortable. Nicely appointed rooms, surrounded by absolutely beautiful gardens everywhere. We were disappointed that the wine bottles at dinner were not included in the "all-inclusive" though. The pools and grounds were absolutely gorgeous and we really loved the "adults-only" pool - very serene. More

We recently returned from our vacation to the Mayan Palace which we had a wonderful time there. I was pleased that the Resort made available to us NFL fans the watching of the two championship games. The pools at the resort like many others have said are fabulous. The resort workers are there to tend to your every need, (for... More

Horrible experience!! Not only was the presentation 3 hours (promised 90 minutes), but they DID NOT give us what they promised for going. They offered a 4 night paid vacation, and we got NOTHING. We recieved what looks like a gift card, and they told us we would just need to call the number on the back to book. When... More

Our family had a two bedroom suite in building #4 and had a great time here. The accommodations were clean and comfy and the staff was top rate. The restaurants on the resort offered a wide option of foods although somewhat overpriced, we enjoyed the buffet and shows for 300-400 pesos depending on the night and menu. The pool is... More