We have returned from a week at this hotel. It is very nice, very attractive resort. The grounds and buildings are very well kept. Food is excellant throughout. The buffet is more then addquate. The specialty resturants were very good Staff is very friendly and will go out of their way to help and serve you. The resort is vast... more

Room: booked a queen-sized bed, got two double beds (was with my boyfriend). Didn't bother complaining; we were only there for three days. The bathroom has slotted doors so you can hear pretty much everything going on in there. If you like your privacy, this is the biggest downside to the rooms. Air-conditioning definitely worked but at times the room... more

There were certain things about this resort, mostly relating to the accommodations, that I was not thrilled with; but overall we had a good experience. COMPLAINTS: The beds are horribly uncomfortable, like sleeping on a rock. There is absolutely no soundproofing in the rooms or hallways, so we were often awakened in the wee hours by drunken party-ers stumbling back... more

We booked our stay at the Royal Club part of the resort and it was well worth it. They gave us a one bedroom suite that was beautiful and spacious. A definite plus of the Club is guaranteed dinner reservations every night at any restaurant at any time of your choosing. This was very convenient as we often didn't know... more

The Occidental Grand XCaret offers low prices to fill up their hotel and they have no ability to handle the capacity it requires once they accomplish their goal. This hotel put honeymoon couples in rooms with double beds because they overbooked and couples were asked to petition for rooms each morning to see what was available. Air conditioning either didn't... more

We stayed 11/7 thru 11/12. Arriving late Saturday check in was easy, but not friendly. We believe in treating everyone friendly and tipping well so I’m not sure why some people have said they received drinks and excellent service while checking in, this was not the case with us. We hauled our luggage up to the third floor and was... more

My wife and I just came back from a one-week vacation at this beautiful hotel. We found the service quite good, the staff helpful and friendly. Our room was very clean and the cleaning staff did a great job every day. Of course, tipping daily helps. The rooms could have been built to be better soundproofed. We could hear our... more

I just arrived home from an amazing one week stay, Nov 7-1, and can't believe that people had bad things to say. The hotel grounds are beautiful and the wild life is great. Check in was a little bumpy but what do expect for a late flight in. The room was clean and lots of closet space. The mini fridge... more

On arriving at the hotel after a 12 hour flight we were greeted by the reception staff with cocktails. Our bags were taken and we were given our all inclusive wrist band which were NOT, as previously stated by a reviewer, anything to do with your nationality. We were shown our room, which was in between the quiet pool and... more