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The Tides Riviera Maya


Hotel class 4.5 of 5
Playa Xcalacoco Frac 7 | (formerly Ikal del Mar), Playa del Carmen 77710, Mexico
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Reviews you can trust

87% Recommend
4.5 of 5 stars 217 reviews
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By trip type
All (217)
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[ Date ] [ Rating ]
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4 of 5 stars
texas
20 Nov 2009 | Trip type: Couples New

I rely heavily on trip advisor and it's been spot on with many of our trips, so I want to return the tips and reviews from my own experience in order to inform other travelers....THANKFULLY I had read about the bumpy dirt road leading to the resort or else I would have panicked in fear that we were being kidnapped...it... more

Perfect
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5 of 5 stars
So Cal
19 Nov 2009 | Trip type: Couples New

We had the vacation of a lifetime. Staff was amazing. They made every meal we had seem like it was custom for us. We had tables set for us next to the pool, and when it rained, on a point overlooking the property. The rooms were fantastic and very private. The housekeepers made the most amazing art from towels every... more

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5 of 5 stars
New York, NY
15 Nov 2009 | Trip type: Couples

I truly cannot say enough wonderful things about The Tides. Like so many other reviewers before me, the road that leads into The Tides really leaves a lot to be desired. It is bumpy, kinda scary especially in the dark, and honestly not nice at all. However, once you get to The Tides it is magnificent. We were staying at... more

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5 of 5 stars
Phoenix
8 Oct 2009 | Trip type: Couples

Our friends recommended this hotel to us and met us at this hotel. The drive down the dirt road gave no indication that a small slice of paradise awaited us. Each room is actually a casita with a private pool and seating area. Each room is surrounded by jungle so you have privacy from all other guests. The staff is... more

Management response from
007PDC, Head Butler

Dear Guest: It is great to hear that you had such an amazing experience with us!! Part of our charm is to keep our little jungle retreat as a secret. Seclusion and high level of service is our goal and we are reviewing the processes at the Spa in order to improve the whole experience. Thank you for you valued...

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5 of 5 stars
atlanta
8 Oct 2009 | Trip type: Couples

Oh my is all I can say. An incredible place to unwind in total privacy. The rooms are a palace with an outdoor shower, reading area under the thatched roof cover, a plunge pool that can be heated, big tv/dvd, ipod player. Totally romantic with dinner served by candlelight by the pool or on the beach every night. Breakfast (incredible... more

Management response from
007PDC, Head Butler

Dear Guest: Thank you for spending your time to post this review. We are very pleased to find out that we met and exceeded your expectations. Please know that in the property we are committed to make every guests stay a memorable one. We look forward to host you again in the near future. Jorge Gutierrez THE TIDES RIVIERA MAYA...

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5 of 5 stars
cmlinde
15 Sep 2009 | Trip type: Couples

I made the attached video during my stay at this hotel. It is a wondeful place unlike any I've been to before. I would return again to stay at this hotel and would tell all my friends and family to go as well. http://www.youtube.com/watch?v=Cujdk8THPiY Enjoy! more

Management response from
007PDC, Head Butler

Dear Guest, Thank you for taking your time during your stay to create this video which describes perfectly the features found in our property and the different areas and corners that our guests can enjoy. We already watched the video and are sure you will eventually have your own travel program. It is amazing! On behalf of all the management...

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5 of 5 stars
connecticut
14 Sep 2009 | Trip type: Couples

Wow, to celebrate my birthday, my husband surprised me with a 4 night vacation at the Tides in Riviera Maya. I had not been to the Cancun area in over 20 years and after having vacationed in Cabo for the last 10 years, I thought I would be disappointed. WRONG...The Tides is like a little slice of heaven. The property... more

Management response from
007PDC, Head Butler

Dear Guest Thank you for sharing your experience in our little paradise and giving us the oportunity to try something new for you, I am so glad to hear that we fullfilled your expectations. We are focused on creating those memorable stays in every guest, that is why we ofer the different options on dinning in the property, and customize...

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5 of 5 stars
Altadena, CA
23 Aug 2009 | Trip type: Couples

We stayed at the Tides Riviera Maya to celebrate our 10th anniversary from August 16-22. Since we were vacationing without our 3 kids, this was the perfect destination for relaxation and seclusion. Though this is definitely not the resort to go to if you prefer a robust social atmosphere, it never felt cold or unfriendly. The staff were warm, attentive... more

Management response from
007PDC, Head Butler

Dear Guest Thank you for sharing your expierence regarding your recent stay at The Tides Riviera Maya. We have reviewed the shortfalls mentioned in your message with the hotel’s management and are taking proactive steps to avoid similar situations in the future. Please know that we constantly review our standards to ensure we are executing high levels of service. It...

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5 of 5 stars
Houston
13 Jul 2009 | Trip type: Couples

We were greeted by our transport company USA Tours, [--]. Cancun has a new modern terminal, however parking is still at terminal 1&2, so once you arrive it is about a 10 min wait for your van. Our transport cost $105 to the Tides and our drivers to and from, Javier and Jose were great. We ended up leaving a... more

Management response from
007PDC, Head Butler

Dear guest I want to thank you for sharing your experience regarding your stay at The Tides Riviera Maya. We are delighted to learn that you enjoyed your stay; our goal is to deliver a consistent luxury experience for you and our future guests and it gives us great satisfaction to acknowledge that we exceeded your expectations. On behalf of...

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5 of 5 stars
Dallas
16 Jun 2009 | Trip type: Couples

By far both my husband and I felt that this was the most amazing hotel that we have ever stayed at. The service is impeccable and it feels as if they have covered every detail possible. The palapas are beautiful, private and romantic. The staff ensure that every need is met and that your room is clean throughout the day.... more

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The Tides Riviera Maya Also Known As

  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Tides Riviera Maya
  • Ikal Del Mar
Address: Playa Xcalacoco Frac 7 | (formerly Ikal del Mar), Playa del Carmen 77710, Mexico
Hotels in Playa del Carmen The Tides Riviera Maya
4.5/5.0
217