We stayed here for 6 nights with a group of people, and had a great time. The hotel staff were extremely helpful and friendly. The breakfast was lovely - yoghurt, fresh fruit salad, bread, a choice of drinks and if you want a hot breakfast you can order this from the menu for a bit extra. The rooms was lovely,... More

We spent 3 nights at this hotel. Room was clean and well presented. The pool is not big but is clean and sufficiently deep for a leisurely swim. The courtyard is well shaded which means it does not get too hot which suited us. The tv reception in the room was not good at all. The wifi connection was excellent.... More

We stayed at this wonderful little boutique hotel in April 2013.....I cannot say enough about the amazing staff.....very friendly and extremely helpful. I had a dental emergency the second night of my stay....first thing Saturday morning the lovely ladies (Sabrina Iliena Nancy to name a few) got on the phone and called everywhere to find a dentist that would be... More

I spent one week in Hacienda Paradise while scubadiving in Playa del Carmen. The staff is very helpful and friendly. The hotel is small, quiet and nice, and it is well located at walking distance from everything but not in the noisy 5th avenue. Breakfast is sufficient and served attentively. The only negative thing for me was the proximity of... More

we stayed at this hotel for 2 weeks, having just got engaged in New york the week before. the staff decorated the room and generally gave us a very warm welcome. the room was a good size, nice bathroom and patio next to the pool. my one gripe would be that it had a door connecting us to the room... More

We just needed a hotel to spend the night before making our way to the airport, but Hacienda Paradise exceeded our expectations. We arrived fairly late in the evening and received a warm welcome from the receptionist. Our room was large, with a small balcony overlooking the pool area and a big bathroom with excellent freebie toiletries and a good... More

Just returned and had a very good time at this hotel. Small, clean, friendly staff, nice pool and relaxing courtyard around pool. Rooms were small, not the size of what I believe was the suite that was pictured on their web sight. Air conditioning worked well had hot water about half the time. This hotel prides itself on being Eco-friendly... More

I decided to book this hotel because I heard great things about the Xperience Hotels chain and their Hacienda Paradise is part of the same. I arrived at around midnight to be greeted by a very smiley member of staff who was so helpful and helped me with my bags to my room. My room was spacious and had all... More

What's your definition of a "boutique" hotel? I probably agree with most of the positive comments made about the hotel. When I checked in, I was told about the small plastic bottles of water as if they were US$300. bottles of wine, a deposit for the beach towel and if I remember correctly, the penalty that one would pay if... More