Dear guest, Most of our visitors come to Paradisus with very high expectations based on the publicity, previous guest reviews, someone´s recommendation or just because it would be their first time in Mexico. Those expectations are even higher when you are attending to a special event held at the property, in your case, your daughter’s wedding! We are glad to... More

Dear Guest, First of all, we would like to express our appreciation for sharing your comments about your recent vacation at Paradisus Playa del Carmen, La Esmeralda. Please accept our apologies for the inconveniences you had during your stay. Our security department sent us the report from the investigation made. Unfortunately they were not able to clear up this issue... More

Dear guest, Thank you for taking the time to share your memories from your stay at Paradisus La Esmeralda on Trip Advisor. Your appreciation to some employees´ work like Eduardo, our chef Fernando and our housekeeper Clara will be sent to them in order to motivate them to keep with their detailed and special service. Regarding your notes about steak... More

Dear guest, Thank you for sharing with us your experience at Paradisus La Esmeralda. Our main goal is to satisfy our guests’ needs and desires. It is an opportunity to know exactly the points we need to adjust in our different departments to guarantee your satisfaction. We sent your notes to the housekeeping department, Spa, and activities to check the... More

Dear guest, We would like to express our gratitude for sharing your observations about your recent vacation at Paradisus La Esmeralda. At Paradisus we have a strong commitment on continuous improvement; therefore your comments are very important. As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are sorry to read the butler service was... More

Dear guest, Thank you for taking the time to let us know the outstanding service that Enrique provided to you at Naos restaurant. We will inform him about your review and we are sure it will motivate him to continue with his charisma and service attitude that distinguishes him. We will also transmit your notes to the activities department to... More

Dear guest, First of all, thank you for sharing your experience at Paradisus La Esmeralda with us and with future visitors. Your comments are very important for us, it is through them how we learn about what we need to improve and take corrective actions to avoid negative points in future guests experiences. That is why we have sent your... More

Dear guest, It is pleasant for us to know the design and décor of the resort is really appreciated by guest like you, how pay attention to all the details. Thank you for value them and be sure we will continue surprising our visitors with them. “Everything is Possible” in Paradisus, what Jerónimo told you is a real accurate phrase,... More