Having stayed in same hotel chain but in Cancun, we decided to stay in Playa but Never again. After making arragements with other friend family, pricing was almost double next day. Maybe reasonable because of the high season, but that was just the beginning of a bad experience. We arrive late around 11 pm tired of a busy day and...
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Dear Guest,
Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioning system, the breakfast and the overall service at the hotel. I would like to share with you that we have taken immediate actions to ensure that...
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