Had one of our best ever holidays at this hotel in 2012, and immediately booked for 2013 when we returned home. Gave it an excellent write up, and recommended it....but that was then. This trip was a disappointment. The refurb is nice, but it has taken all the special character out of the hotel and it is now no different... More

Loved the Riu and loved Mexico. Could not really fault this hotel the only negative I could say is the desserts looked fabulous but did not taste so! Mind you this saved me pilling on the pounds! The low calorie choc brownie with choc sauce from the fountain was however good! The staff were friendly and some even remembered what... More

I have nothing but amazing memories from our second trip to the Riu Palace Mexico. Loved the look of the refurbishment and the changes to the pools, the new sunshades they fitted all around the pools were perfect for me and my hubby who like to nip in and out of the sun through the day. Breakfast was my favourite... More

Safety issue-electrical box with exposed wires right on the beach where kids play. We had to run once our 2 year old went by an electrical box. What we saw was really scary, electrical romex cable running through the sand. When informed the staff no one bothered to lock the box. Hotel staff is more concerned about guests following their... More

Just returned home from a week at the Riu Palace Mexico - This is the 3rd Riu Palace in Mexico in which we have vacationed. Never disappointed! Check in was great - we were a little early for check-in and had to wait until 3pm. No big deal - had lunch and walked around which gave us time to check... More

We traveled to Riu Palace Mexico from April 1st to the 7th with another couple. The hotel is newly remodeled and very nice. We were not big fans of the room layout or the pink/purple color schemes, but they were minor compared to all the great features of the property. There are several smaller pools vs the one large pool... More

I want to begin by saying that I am no stranger to all inclusive resorts, having stayed at numerous Iberostars and Rius in Mexico, Dominican Republic, and Jamaica. I have also previously stayed at the Riu Palace Mexico, prior to it being remodeled in Fall 2012. I wanted to write a review back then, since even then it was the... More

The hotel is very nice. Food was delicious. Even though the reservation stated gratuity included, we made sure to always have dollars on hand when possible to tip.. Staff works hard and all very friendly. Beach is gorgeous. Also, Our camera was stolen here between April 30th - May 1st 2013. If anyone happens to have any information in regards... More

This hotel is the best that we have stayed in. Thomson group and Riu hotels must be congratulated on putting this package together.The staff here always greeted us with a `hola` and they smiled and smiled and smiled and went about whatever they were doing like a well trained team which they obviously were.The room was very clean and comfy,and... More