Not a good start to holiday because our room was ok untill the morning at 6am when we heard our neighbours baby making a noise . It was not there fault becuse it was a con-joining room then the next day we was woke up at 5.30am with the same problem so i went to customer service to ask to... More

This was a wonderful resort. I've been to Mexico before and Cuba and DR. This was by far the best. The service was wonderful - the food was great, the drinks are awesome. We upgraded to the Elite - so we could enjoy the "members" area with the adults only pool. Well worth it - as this place is crawling... More

This is a fantastic resort. We were there for a week this January and our stay was not long enough. We did not get to see the whole resort or experience all it has to offer. This resort is picture perfect. Everywhere you look is a picture. The staff are incredible, we made many friends who we still stay in... More

We are a family of 9 (6 adults and 3 kids) and we stayed from Jan 31 to Feb 7. We booked 3 junior suites, all in the same building. I was told prior that they would try, but there were no guarantees. Fair enough. We arrived and were told at check-in that our rooms would be spread out over... More

Don't believe the negative reviews, this was a great time in every aspect. More

We just returned from a 10 day stay at the Sandos Caracol Eco Resort in Cancun. Unfortunately my husband and I were not pleased with our trip this year for a number of reasons. We started off with a 6 hour delay because of a plane break down. Not anyone's fault but disappointing way to begin one's vacation. We arrived... More

My family and I just returned from 10 days at the Sandos. I was a little worried when we booked as it seemed very family oriented. We were travelling with 2 young teenagers and did not want to stay in a resort full of young children. We upgraded our room to select (and kept the kids in standard) and it... More

This Hotel is a blast, everybody is friendly and polite. The restaurant are marveluse, the guys from animation are the best, especialy "Jorge". George the leader is the best. I was amazed, by the Mayan shows, if you go there dont miss the fire show in the jungle. Nuribe the bell boy was incledible. Building 23, which is a great... More

We chose this resort after researching extensively. Our criteria was family friendly(we travelled with 4 children9,7,3,1), yoga offered on site(instructor was amazing Juan Carlos), close to playa del Carmen and finally the Eco concept appealed given I wanted our children to be exposed to an environmentally conscious resort. No complaints at all and we have travelled many times to Mexico... More