we travelled as a family. daughter 17 years , son 18 years ,staying for 2 weeks in sept 2011, and cannot fault the tucan . the welcome was what you would want and expect. the room we had emailed to request as we had heard its a room where the monkeys come on the balcony , we were given.The room... More

The Iberostar Tucan exceeded our expectations - excellent & friendly service, decor is tastefully Mayan, jungle setting with the animals gave it a unique eco atmosphere, waterfall in the interior was beautiful, food was great, beach was amazing, pool was beautiful - if we had known it was this good, we would have booked for longer. We were there Feb.... More

We travelled as a small group of friends. This was my first visit to Playa del Carmen and it was fantastic. On arrival, the hotel lobby was beautiful. We got our room quickly and it was spotless. The pathways through the 'jungle' were an added attraction with many animals to see (monkeys, agouti, chickens, peacocks, iguanas and a couple of... More

Great resort for families. Lots of little animals in the "jungle.". Resort incorporates the natural environment into the landscaping. Very clean. Rooms are smaller and basic. Friendly service. Nice zero entry pools- which are great for small children. Beach was very windy and surf was very rough. More

We have traveled all over Mexico for the past 18 years staying at low budget and high end properties but this resort was our absolute favorite. This was our first time at an Iberostar and we were really impressed with their concern to details. The rooms were comfortable and the food wonderful. There was always something for everyone. The tropical... More

Celebrated my bday there Food was great, clean hotel More

Had a blast with great friends. Beach is top-notch. Fun, active sports. Rooms excellent, but beds pretty firm. Service outstanding, star friends very entertaining. Dance club was very fun. Japanese rest 5/5. Steakhouse 4/5. Tropical rest 3/5. Buffet ok but lots of variety. Bfast by pool&beach vnice, great omelettes. Pool bar could be a little warmer. Snorkeling was ok. Jetskis... More

Returned from 2 weeks at the Tucan on 31st. January 2012. My wife and I had a great holiday mainly due to the excellent staff. Look up Ivan and Henry in the Lobby Bar. The hotel grounds are superb and the 'jungle' in the centre of the 2 hotels has some great wildlife, monkeys, tereques, peacocks, iguanas etc. The rooms... More

Stayed at the Tucan Nov 21 for 5 days. First thing that stands out is the friendly staff who really make every effort to satisfy guests, even the demanding ones. Rooms were always immaculatly kept. Beds were hard but 3 inch toppers were available on request. Food at the buffets was good and varied. Ala cart restaurants were about on... More