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All 184 Playa del Carmen hotels »

Paradisus Playa del Carmen La Perla

4.5 of 5
5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Hotel amenities
Special offer
30% Off + Massage Credit
Paradisus Playa del Carmen La Perla
Ranked #19 of 184 hotels in Playa del Carmen
4.5 of 5 stars 280 Reviews
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280 reviews from our community

What travellers say about this hotel
  • Royal service(69)
  • Pool area(23)
  • Ocean views(16)
  • Very good(12)
  • Family side(8)
  • Gabi Club(7)
  • SWIM-UP room(5)
  • Breakfast buffet(5)
  • Not sure(4)
  • Mini bar(3)
Traveller rating
    205
    46
    21
    3
    5
Only show reviews for Family (28) | Couples (181) | Business (14)
Date Rating
Terrace B.C.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW
1
person found this review helpful

My husband and I just returned from a 10 day trip to Playa Del Carmen, where we stayed at the amazing "Paradisus La Perla". We stayed in the Royal Service area of the resort; it was our treat for our 35th wedding anniversary, and what a treat it was!!! The staff go out of their way to make your experience... More

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See 2 more reviews by Moreta for Playa del Carmen
Cherry Hill, New Jersey
1 review
5 of 5 stars Reviewed 24 May 2012 NEW

Where do we begin...We chose Paradisus La Perla for our wedding because it was new, modern and unique! We fell in love with La Perla the second we stepped onto the premises- the design, décor, food and staff are all top notch you can tell this resort wants to be the leader in their industry because they didn’t overlook any... More

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North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

Being a travel agent and having just returned from a stay at La Perla, I read with great interest all of the reviews that have been posted to date. With the exception of one negative which made me wonder if he had stayed at a different resort, all have given amazing kudos to this property in spite of it being... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
25 May 2012

Dear guest, Is has been a pleasure for us to know you had an amazing overall experience at Paradisus and thank you for sharing with us a fragment of the letter that you sent directly to Coco, our Managing director assistant, where you state you have seen a lot of positive changes since your last visit last December. Your recognition... More

augusta, ga
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 May 2012 NEW

Me and my husband are actually still here at the paradisus resort. we leave tomorrow. I just figured when I got home writing a review would not be on my to do list. First off like everyone said the views and decor in this place is like no other. I THOROUGHLY enjoyed the sushi making class and the michael jackson... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
25 May 2012

Dear guest, We gladly receive feedback from our guests as all of you are our reason to persist on the hospitality industry and be successful on it. We appreciate you took some minutes of your time to write your comments even when you were still on your honeymoon here with us. Carlos, Rafael and Yoselin from our restaurants will be... More

Bowling Green, Ohio
1 review
5 of 5 stars Reviewed 24 May 2012 NEW

Absolutely wonderful hotel! Go for the all inclusive. The hotel limits the amount of guests so you can get first class service. The restaurants purposely do not fill all the tables so each waiter/waitress can give you his or her full attention. All the meals and restaurants were great: breakfast buffet, sushi, Brazilian dinner, everything. The best brand beverages used... More

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Management response:
25 May 2012

Dear guest, At Paradisus we care about all our guests’ experiences after they have enjoyed our facilities, service, activities, bars & restaurants. This is one of the manners we know the areas we need to improve and the fields in which we are covering our visitors´ expectations. We want to take you for letting us know that our LUXEclusive plan... More

Oxford, Michigan
1 review
5 of 5 stars Reviewed 22 May 2012 NEW

My husband and I recently traveled to Paradisus Playa del Carmen La Perla for our first wedding anniversary. We booked Royal Service (adults only) May 10-20th to celebrate the special occasion. We booked this resort in September 2011 before it even opened and it exceeded our expectations! We were greeted with refreshing towels at the main lobby when we arrived.... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
25 May 2012

Dear guest, Thank you very much for taking the time to write a meticulous and extended review from your stay at Paradisus La Perla – Royal Service, for choosing us to celebrate an special occasion like your wedding anniversary and for sharing some of your special holiday photos with us. We are totally pleased to know you enjoyed every single... More

columbia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2012
2
people found this review helpful

We chose this resort for our honeymoon based on the recommendation of our travel agent. Because the resort was still in development we were told we could get a good deal on it but it may be a bit rough around the edges. We read reviews online which seemed to reflect this. Shortly before our trip we realized some of... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
21 May 2012

Dear guest, We appreciate you had a fantastic stay with us at Paradisus La Perla. It is usual to know that some of our tourists feel a little nervous about coming to a newly opened hotel. Well, by now, we have been on business for 6 months and we are pleased to state that all the facilities are working as... More

Mandeville, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 May 2012
3
people found this review helpful

My wife and I were blow away by the beauty of the resort from the minute we were dropped off. Very modern, clean, and natural looking. We were notified upon check in that we were getting a free upgrade to a suite. It was beautiful. Big sitting area, dining area, and an extra large balcony which also included a dining... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
21 May 2012

Dear guest, We are pleased to read you had an amazing overall experience from your stay at Paradisus La Perla. We trust that our concept, our service philosophy, our LUXEclusive plan, modern facilities, and the professional care provided by our staff are meaningful attributes to satisfy or even surpass all our guests’ expectations, and in a short period of time,... More

Atlanta, Georgia, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

My husband and I just got back from Playa and had a great trip. This resort is the poster child for luxury. From the swim up suite to the phenomenal food, nothing is over looked. The staff goes out of their way to make sure you have everything at your fingertips. You have your own personal assitant that makes reservations... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
20 May 2012

Dear guest, Receiving comments reflecting our guest satisfaction is always gratifying. We work hard every day to accomplish our main goal, and it is great to know you have an everlasting memory form your recent stay at Paradisus La Perla. Thank you for appreciating our staff effort to provide an immaculate service, the quality of our facilities including the décor,... More

Paramus, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 14 May 2012
13
people found this review helpful

I have been to just about every all-inclusive resort in Riviera Maya (and the entire Caribbean for that matter). This was my first visit to this resort since it opened back in December. I am a travel agent who specializes in romantic getaways and honeymoons, so this was the next resort I needed to check out to see how it... More

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Quality Manager Becerril, Quality Department at Paradisus Playa del Carmen La Perla, responded to this review
15 May 2012

Dear guest, Thank you very much for taking the time to write an extensive and objective review from your stay at Paradisus La Perla – Royal Service. As we can see, you are very professional in your job by analyzing every part of the resort to provide accurate information to your clients willing to have an amazing honeymoon or romantic... More

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Additional Information about Paradisus Playa del Carmen La Perla

5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Price range (per night):* INR18,781 - 39,067

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Paradisus Playa del Carmen La Perla
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