Went on April 14-22 and I will not return to this resort. Pros was the location and staff. The beach was terrible sandbags, rocky and smelly. No chance of getting in the water at all. Happy for those getting married but felt we had to move daily for all those that used our beach area by our room for each... More

We stayed at Gran Porto Real for 7 days. The staff was so friendly and helpful!! It was clean and the food was good. The Italian place was our favorite at the resort. It was very kid friendly! The outside bar was great bartenders Miguel and Filiberto were awesome!! They were our favorite! At the inside bar Dave and Elizabeth... More

The Service staff at the Gran Porto Real in Playa del Carmen is excellent. The Capitan, Eliazar Gonzales has trained his staff very well. Jose, Camacho and Juan were attentive and reliable but not hovering and the chef -- Rene supervised the kitchen in the preparation of some of the best steaks we have ever eaten on Steak Night. This... More

We were very impressed with our first time to Mexico and the Yucatan Peninsula. The Gran Porto was really a great place for us. The best part was the people and how they treat you. We were met by Marcos who really made us feel special. The wait staff was great especially Juan/Comacho, Rico, Dani and Pablo (the best drinks).... More

I just returned from a trip around america and mexico. we stayed at GPR and enjoyed every moment of it. the staff were fantastic and Jose (on the beach) was the most helpful and funniest man i have ever met. after spending 3 weeks in the US it was a massive change to arrive here. we hadnt felt more relaxed...... More

I love playa ! This hotel is in the perfect spot. Rooms are nice .Did not eat there I like to walk around 5th st to find meals.One of my fav place is maybe a block from Porto and its a Pizza and champagne place so good love it. Also a cheap meal is the pizza from the PIZZA PIZZA... More

This was our second visit to GPR and will be our last, unfortunately, due to the inconsiderate behaviour of some Americans and the hotels refusal to address this. Last time we visited it was a relaxing, peaceful place, this time it was horrendous due to the loud arrogant behaviours displayed by these people. They seemed to think they were the... More

I went to playa del carmen in December 2011, the hotel is a peaceful place with a great service, a lot of good activities, they have a lot of delicious food, Samantha the reception girl was so cute, she made us feel like home, me and my family talked about Porto Real to all of our friends here in Canada,... More

Just came back from a 5 night visit to Gran Porto Real (April 10-16, 2012) and had a wonderful time! Went with my 3 children ages 13,and twin 7 year olds. The hotel is immaculately kept, rooms very clean and nicely appointed. Had a very Mayan feel to the room. Stayed in an Oceanfront Junior Family Suite which was rather... More