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Maroma Resort and Spa by Orient-Express

5.0 of 5
Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Special offer
15% off room rate
Ranked #13 of 186 hotels in Playa del Carmen
4.5 of 5 stars 463 Reviews
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463 reviews from our community

What travellers say about this hotel
  • Beach bed(18)
  • Very good(16)
  • Ocean views(14)
  • El Sol(10)
  • Main building(8)
  • Riviera Maya(7)
  • Ocean view room(7)
  • Staff member(5)
  • Orient Express(5)
  • Other guest(5)
Traveller rating
    344
    62
    17
    26
    14
Only show reviews for Family (15) | Couples (257) | Business (7)
Date Rating
hollyhockster
Mechanicsville, Iowa
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

Hands down the most romantic spot on the planet. You have to get there to experience it for yourselves. It's so romantic, you could take your dog and have fun!!!!! More

Was this review helpful? Yes
OliveOilandLemons
Calgary
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW

This is a second instalment in a series I am offering on breakfast on the Mayan Riviera. Most hotels on the Riviera are all inclusive and it is often difficult to find resorts that are open to non-staying guests. We love good food, perfect settings and excellent service, right along with simplicity and authenticity and have developed quite a repertoire... More

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lulu33469
West Palm Beach, Florida
2 reviews
2 helpful votes
1 of 5 stars Reviewed 7 February 2012 NEW
1
person found this review helpful

I just got back from Maroma & I'm heart-broken.....it is now grossly overpriced and not the intimate hotel I remember from 7 years ago.... Yes, you pay for the amenities and the exclusivity of the property. Yet, I found the cost of dining quite high, $100 for breakfast, which consisted of eggs on a tortilla, some bread, juice & coffee.... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
9 February 2012

Dear lulu, Thank you for taking the time to share with me and other readers your comments concerning your recent experience. Although, I believe you are confusing our hotel with another one perhaps in the same area, as it has happened in the past. Our breakfast goes way beyond eggs on a tortilla in addition to the fact that we... More

torontojeff
toronto
Senior Reviewer
8 reviews
7 helpful votes
5 of 5 stars Reviewed 6 February 2012 NEW

A magical, romantic hideaway. Impeccable, friendly service. Stellar food. The best spa in the world. Dessert in the tower under the stars is orgasmic! More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Jeff, Thank you very much for your kind words. We are very happy to know you enjoyed your stay at Maroma (especially de desert under the stars). We look forward to welcome you again in the not too distant future! Kind Regards, Federico Echaiz Managing Director More

frannyp01
Bridgewater, New Jersey
1 review
5 of 5 stars Reviewed 5 February 2012 NEW

My wife and I just returned from a 5 day stay at Maroma to celebrate her 50th birthday and it was simply wonderful. We have stayed at many of the best hotels around the world and we have yet to encounter such simple luxury and gracious hospitality as we found at Maroma. It is truly a hidden gem - and... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Franny, Greetings from Maroma! Thank you very much for your complimentary comments. We feel honored to know you and your wife had a fantastic vacation time and birthday celebration! We would love to welcome you again in the not too distant future to ensure you another truly authentic experience in our hidden gem. Kind Regards, Federico Echaiz Managing Director More

jean c
Chappaqua, New York
1 review
5 of 5 stars Reviewed 3 February 2012

My husband and I went to the Maroma Resort and Spa for a short get away at the end of January. The hotel was immaculate, the grounds were lovely, the beach was perfect, the water was warm and inviting and most of all, the staff could not have been more accommodating. Our room had a gorgeous ocean view from a... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Jean, Thank you for sharing your comments and beautiful photos with us and a wider audience. We are very happy to know you had a lovely experience. We look forward to welcome you again in the future to ensure you another fantastic experience! Kind Regards, Federico Echaiz Managing Director More

Amanda0561
London
1 review
5 of 5 stars Reviewed 1 February 2012

Our first trip to Mexico took place in April 2011, we chose Maromo purely based on the website, and some good reviews on Tripadvisor - we were not at all disappointed, in fact the resort exceeded our expectations. From the first moment we arrived we were greated with warm smiles, a Maroma tequila, and "welcome home". We very soon came... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Amanda, Thank you very much for your kind comments and beautiful photos! We feel honored to know you had a truly and authentic experience at Maroma last April. All employees at the property give their heart in every detail delivered to our guests. We look forward to welcome you again in March to ensure another wonderful stay! Please do... More

Julie J
Birmingham, AL
Reviewer
3 reviews
5 helpful votes
3 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

My husband and I went to Maroma for the first time in January for a five night getaway. We have had numerous Caribbean vacations but this was our first time in Mexico. The resort was gorgeous; the beach looked beautiful, but we couldn't stay in the water. It was filled with trash - construction debris, clothing, plastic, bottles, etc. There... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Julie, Thank you for taking the time to share your experience with us and other readers. We were very happy to host you in Mexico and in our romantic paradise! We appreciate your comments and sincerely regret if during your stay the condition of the sea water was not what you expected. We work very hard every day to... More

jointbrowne
Tulsa, Oklahoma
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 30 January 2012

My wife and had a wonderfull time at Maroma. Best beach I've seen in Mexico. Ultraluxurious beach beds. The service was great. The staff was nonobtrusive but always available. Hospitality can arrange anything you want: private tours, spa, helicopters. Even contacted us prior to our arrival to find out likes/dislikes about food and had obtained certain dietary foodstuffs for us... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Jointbrowne, Thank you very much for your complimentary comments! We feel honored to know you really had a great experience in our little Paradise. We would love to welcome you back in the not too distant future to ensure you another wonderful experience! Kind Regards, Federico Echaiz Regional Managing Director Mexico More

Rafael V
Lima, Peru
Contributor
14 reviews
6 helpful votes
5 of 5 stars Reviewed 27 January 2012

This fabulous hotel is located in a beautiful natural setting that allows its personnel make every effort for a perfect experience. Beach, pools, bars, restaurants and ammenities are located at the right places, simply but tastefully decorated to make guests feel comfortable. Food and drinks are delicious with the right mix of local and international recipees. Hotel hosts are always... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Rafael, Thank you very much for your kind comments. We are very happy to know you had a wonderful time during your honey moon at Maroma. We look forward to welcome you again in the not too distant future. Kind Regards, Federico Echaiz Regional Managing Director Mexico More

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Maroma Resort and Spa by Orient-Express Also Known As

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico

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Maroma Resort and Spa by Orient-Express
Show the lowest price for this hotel* (from our partners)
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