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All 186 Playa del Carmen hotels »

Royal Hideaway Playacar & Occidental Resorts

5.0 of 5
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico
Hotel amenities
Ranked #21 of 186 hotels in Playa del Carmen
4.5 of 5 stars 1175 Reviews
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1,175 reviews from our community

What travellers say about this hotel
  • Las Ventanas(24)
  • Very good(18)
  • Dinner reservations(16)
  • Room service(16)
  • Infinity pool(12)
  • Hot tub(9)
  • Breakfast buffet(8)
  • Other resorts(7)
  • Nice touch(6)
  • Afternoon tea(6)
Traveller rating
    849
    206
    63
    37
    20
Only show reviews for Family (45) | Couples (548) | Business (15)
Date Rating
Peter D
Boston, Massachusetts
1 review
2 of 5 stars Reviewed 13 February 2012 NEW

Just returned from Royal Hideaway. Before we book the resort, reading all advertizement and other reviews, resort was described as paradise. In reality only great about resort are rooms, room service. Now the bad: 1st : sand on the beach is never cleaned, my wife hurt herself on sharp object. Traffic on the beach is horrible, people are passing by... More

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Flight_Planners
Montreal, Canada
Senior Contributor
25 reviews
8 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

This is the place to stay near Playa del Carmen (20 min by bike, 45 min by foot). The Hotel is located in a safe and cozy residential neighbourhood (Playacar). The rooms are clean, equipped with a flat screen tv, an ipod stereo and a large bathroom. The beach is perfect! Chairs, beach umbreallas and beach service for drinks and... More

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Kathy D
Garden City, New York
1 review
3 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW
3
people found this review helpful

Hotel, grounds and beach are beautiful. One of the most impressive things at this resort are the people who work there. The staff cannot do enough for you and treat everyone with importance. The restaurants were wonderful, fish could have been better. We happened to be there at Superbowl and the staff did a great job of providing a great... More

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steven K
Milford, Ohio
1 review
2 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW
2
people found this review helpful

The grounds are beautiful, the staff gracious and friendly and you can always find a place in the shade at the beach. Also the restaurants are beautifully decorated and play quiet classical music, usually live. Despite all the elegance, the local fish-, group shrimp, red snapper and others were the worst I've ever tasted in going to the Cancun area... More

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green1906
green1906
2 reviews
10 helpful votes
5 of 5 stars Reviewed 30 January 2012
7
people found this review helpful

We returned to the Royal Hideaway to escape the Canadian winter for a relaxing week in the sun, Jan 21-28. We loved it last year, and this year it was even better! They have implemented some upgrades (in the rooms: new showerheads, new flat screen tv's, new iPod docking stations; on the beach: new lounge chairs), and everything else was... More

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steve f
Grafton, Wisconsin
1 review
5 helpful votes
5 of 5 stars Reviewed 29 January 2012
5
people found this review helpful

our visit was from dec13th thru dec20th. short and sweet. most everything from B+ to A+. sa separate note on the Italian restaurant. have been to a few restaurants as good, but none better. all the raves over the tenderloin medallions are true. went there three nights and had over half of the menu. we will come back to the... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
7 February 2012

Dear steve f, Thank you so much for recommending us! It is great for us to hear that you enjoyed your stay so much, especially our food. I will let our Executive Chef know that you loved the tenderloin medallions. They are one of his specialties, and definitely unique. We hope to have the chance to host you again soon,... More

Viki D
Larchwood, Iowa
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

How can one not relax in a place that has beautiful views and access to the ocean!! Plus numberous pools and hot tubs to take advantage of. The staff from your villa concierge to the room and pool staff along with the waiters at the Hideaway know your needs and wants before you seem to. Meals, beverages and service are... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
7 February 2012

Dear Viki D, We are thrilled that you enjoyed your stay. Thank you for recognizing the excellent service of our villa concierges, room staff, pool concierges and waiters. They love to pamper our dear guests and have a talent to fulfill wishes even before they are asked. True, we are an adults-only resort and all guests must be at least... More

MarkinAL
Birmingham, Alabama
1 review
7 helpful votes
4 of 5 stars Reviewed 26 January 2012
7
people found this review helpful

It was a rough first day with our room, such as a toilet backing up twice and the fact that the connecting room for our son had an inoperable doorknob (and it took them 2 1/2 hours to replace the door knob). The real kicker was that we had initially asked for a suite that was specifically NOT next to... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
7 February 2012

Dear MarkinAL, Thank you for your review. We truly appreciate guest feedback as it helps us on our way to excellence. I am concerned to hear about your first day with and would like to apologize for these inconveniences. Also, I am sorry that we were not able to accommodate you according to your request. We are always happy to... More

Gabriel1313
New York City, New York
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

I am extremely happy to see that this property, which was the first of its kind when it opened its doors, back in 1999, continues to be considered among the best in its class. I truly believe that it has all the ingredients to be one of the properties that a seasoned, and demanding traveler must not miss. The layout,... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
7 February 2012

Dear Gabriel1313, We feel honored by your review. You are right, the Royal Hideaway is a must-visit resort and we are proud to be, as you mentioned, considered among the best. It would be a pleasure for us to host your next stay. Best regards, Sarah-Kim Grüne Customer Service Manager Royal Hideaway Playacar More

s j
Detroit, Michigan
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

If you are looking for the ultimate relaxation vacation look no further. Excellent customer service, great food, fabulous top shelf drinks and lovely beach area. There are not too many beach view rooms as most of the rooms are in smaller villa type buildings. But this did not bother us at all. The rooms were well appointed, spacious, and equipped... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
7 February 2012

Hey there, s j, Greetings from the Royal Hideaway! We were so happy to read about your great experience at our resort. As you mentioned we only have a few ocean view rooms but our garden view rooms are very nice. We are happy that you are planning to return soon. We can’t wait! Kind regards, Sarah-Kim Grüne Customer Service... More

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Royal Hideaway Playacar & Occidental Resorts Also Known As

  • Royal Hideaway Playacar
  • Royal Hideaway
  • Royal Hideaway Playacar Occidental Hotel
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Mexico
  • Occidental Royal Hideaway
Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico

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