This is the place to stay near Playa del Carmen (20 min by bike, 45 min by foot). The Hotel is located in a safe and cozy residential neighbourhood (Playacar). The rooms are clean, equipped with a flat screen tv, an ipod stereo and a large bathroom. The beach is perfect! Chairs, beach umbreallas and beach service for drinks and... More

Hotel, grounds and beach are beautiful. One of the most impressive things at this resort are the people who work there. The staff cannot do enough for you and treat everyone with importance. The restaurants were wonderful, fish could have been better. We happened to be there at Superbowl and the staff did a great job of providing a great... More

The grounds are beautiful, the staff gracious and friendly and you can always find a place in the shade at the beach. Also the restaurants are beautifully decorated and play quiet classical music, usually live. Despite all the elegance, the local fish-, group shrimp, red snapper and others were the worst I've ever tasted in going to the Cancun area... More

We returned to the Royal Hideaway to escape the Canadian winter for a relaxing week in the sun, Jan 21-28. We loved it last year, and this year it was even better! They have implemented some upgrades (in the rooms: new showerheads, new flat screen tv's, new iPod docking stations; on the beach: new lounge chairs), and everything else was... More

our visit was from dec13th thru dec20th. short and sweet. most everything from B+ to A+. sa separate note on the Italian restaurant. have been to a few restaurants as good, but none better. all the raves over the tenderloin medallions are true. went there three nights and had over half of the menu. we will come back to the... More

How can one not relax in a place that has beautiful views and access to the ocean!! Plus numberous pools and hot tubs to take advantage of. The staff from your villa concierge to the room and pool staff along with the waiters at the Hideaway know your needs and wants before you seem to. Meals, beverages and service are... More

It was a rough first day with our room, such as a toilet backing up twice and the fact that the connecting room for our son had an inoperable doorknob (and it took them 2 1/2 hours to replace the door knob). The real kicker was that we had initially asked for a suite that was specifically NOT next to... More

I am extremely happy to see that this property, which was the first of its kind when it opened its doors, back in 1999, continues to be considered among the best in its class. I truly believe that it has all the ingredients to be one of the properties that a seasoned, and demanding traveler must not miss. The layout,... More

If you are looking for the ultimate relaxation vacation look no further. Excellent customer service, great food, fabulous top shelf drinks and lovely beach area. There are not too many beach view rooms as most of the rooms are in smaller villa type buildings. But this did not bother us at all. The rooms were well appointed, spacious, and equipped... More