Dear Sean and Marta, How wonderful to receive such a kind review and it is with great pride that we have read your wonderful comments and feedback. On behalf of our staff we thank you for your appreciation and gesture of generosity shown to the employees during your recent stay. We can assure you that your comments represent a major...

Dear valued guest, Your contribution and feedback for other travelers is highly appreciated and we thank you for your comments. Rest assured that your suggestions are taken seriously. We are aware that nighttime activities are currently limited and we consider approaching this situation in the future in order to carefully select activities which entertain and stay at the same time...

Dear John and Kristin, First of all receive our greetings from the Riviera Maya and the Grand Velas. We appreciate your comments and thank you for your suggestions. At the same time all of us are extremely honored by the statement you make that the service you received during your last stay is superior compared to other highly recognized companies...

Dear valued guest, Your descriptive testimony of the impressions and wonderful rating of your recent vacation is dearly appreciated and we thank you for the kind review. It is wonderful to learn that your expectations were more than met during your last stay. The level of service delivered is a reflection of the pride and dedication our staff takes in...

Dear valued guest, We wish to thank you for your wonderful feedback about your recent stay and suggestions on children´s activities. Currently, we are reviewing our general entertainment program and implementing different activities for children as well as adults. More activities will be also available at the new kid’s club located in the Master section which features an open air...

Dear valued guest, On behalf of the team of Grand Velas Riviera Maya we wish to thank for having chosen us for your recent vacation. We are delighted to hear that you fully enjoyed your stay and rate us as one of the best hotels you have stayed so far. We feel that the difference is in the details and...

Dear valued guest: Your comments and impressions experienced during your recent stay at Grand Velas are truly appreciated and we wish to thank you for them. To learn that your expectations were exceeded not only fulfills us with delight but also encourages our entire team to continue on our quest to provide unique experiences in an exclusive environment. There are...

Dear valued guest, In the name of our entire staff we would like to extend to you our sincere gratitude for having taken the time in submitting such a thorough and wonderful review. Your comments are highly appreciated and represent a great factor of motivation for us to continue in our mission to pamper our guests and to make them...

Dear valued guest, Thank you for sharing your comments and impressions and we are delighted to hear that you have enjoyed your recent vacation at our establishment. Please rest assured that your feedback is important to us and is taken seriously. We are currently reviewing our children´s activities program and should be able to offer a more ample variety of...