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Grand Velas All Suites & Spa Resort, Riviera Maya

5.0 of 5
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Amenities
Ranked #11 of 186 hotels in Playa del Carmen
4.5 of 5 stars 394 Reviews
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394 reviews from our community

What travellers say about this hotel
  • Room service(34)
  • Sen Lin(26)
  • Very good(26)
  • Kid Club(23)
  • Cocina de autor(23)
  • Master suite(14)
  • Main pool(12)
  • Jacuzzi tub(12)
  • Ambassador section(12)
  • Ocean views(11)
Traveller rating
    309
    53
    13
    10
    9
Only show reviews for Family (156) | Couples (167) | Business (43)
Date Rating
nyctraveljunkies
New York City, New York
Senior Reviewer
9 reviews
1 helpful vote
5 of 5 stars Reviewed 13 February 2012 NEW

This is our favorite resort. We have stayed here twice in two years and will be back again this year. The quality of the hotel and the service are impeccable; it is guaranteed to spoil you for nearly every other place you stay! The hotel is just a few years old and the rooms are incredibly spacious and comfortable. The... More

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Middelburg
Hilversum, The Netherlands
Contributor
13 reviews
12 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
2
people found this review helpful

Every now and than you book a hotel where everything is just perfect. This one undoubtedly is one of these rare ones!! Words can hardly describe the uniqueness of this amazing resort. The rooms, staff, food, the restaurants, the spa, drinks, thoughtfullness, attention. Perfection is what this resort thrives for and they deliver. There is really not a lot more... More

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SaintHelen24
New York City, New York
Reviewer
4 reviews
5 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
3
people found this review helpful

I had the pleasure of doing a site visit at Grand Velas recently in preparation for a large global sales meeting being held at the resort in 2013. Since the site visit is a precursor to the meeting itself, i already know that my event will be a 5-Star Success! The resort is truly an all-inclusive resort but at a... More

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gzcMexico
mexico
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 8 February 2012 NEW
2
people found this review helpful

I stayed at this resort for a business meeting...I just wish I had been on vacations!! The resort has three different hotel areas, two of them in front of the beach and the other one in the middle of the jungle. The meeting venues are really good, as also is the food. The rooms are huge, with a well-stocked minibar... More

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cocoloco182
Westchester County, NY
2 reviews
5 helpful votes
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

My family and I (kids: 10 & 7) had the pleasure of staying at Grand Velas and we could not be any happier! Just as the other reviewers have pointed out, this is a place that must be on your to visit list. If you're thinking "there's no way a resort can get that many top reviews", you are sadly... More

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Palmyrajo
Cherry Hill, New Jersey
2 reviews
5 helpful votes
5 of 5 stars Reviewed 1 February 2012
5
people found this review helpful

I stayed here as part of a travel agent conference on December. The resort is absolutely beautiful and it was very easy to get used to having room service every morning on our balcony for breakfast. Service was excellent, rooms are HUGE, so are the balconies. A lot of nice amenities - robes & slippers, turn down service, umbrellas, concierge... More

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Chickapee
St.John's Newfoundland
Reviewer
4 reviews
9 helpful votes
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I just got back from Grand Velas after going there with my Mom for 7 days! THE SERVICE IS AMAZING!!!! The food is divine! We stayed in the Grand Class section...room 2071! Beautiful view of the beach/water! In our room we had everything provided from Coronas to snacks to a small Keurig machine! Housekeeping cleaned our rooms in the morning... More

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dhm444
Hamilton, Canada
Reviewer
4 reviews
9 helpful votes
5 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

I stayed at the Grand Velas for 6 nights and this resort has the best service I've ever experienced at a resort. From the front desk, the room service, to the pool side service. The staff were friendly and always make sure you're satisfied. They also provide bar and snack service right on the beach. The suites are spacious and... More

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A_and_M2011
Pickering, Canada
2 reviews
5 helpful votes
5 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

I was at Grand Velas for Jan 22-28 in the Grand Class area. The service, room, pools, and beach were fantastic. The food was wonderfull especially the room service for breakfast. The only issue I had was for the buffet restaurants the hot food was lukewarm at best (only the pizza was hot). Everything was beyond expectations.All the staff were... More

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grandmalibby
Wausau, Wisconsin
Senior Reviewer
7 reviews
7 helpful votes
5 of 5 stars Reviewed 28 January 2012

We just returned from a three night stay at the Grand Velas. Wayyyyyyyy too short of a stay. We have been going to the Riviera Maya for eight years.. staying at AI resorts..The GV has surpassed any resort/hotel we have ever stayed at. We upgranded from a Zen room to the Grand Class. We are so happy we did. The... More

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Grand Velas All Suites & Spa Resort, Riviera Maya Also Known As

  • Grand Velas Hotel Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico

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