Food in buffet is limited and repetitive. Beach not good at all. Only pool bars available. More attention is spent on the grounds than anything else. Would never return. When we arrived around 3 am they couldn't find my reservation. Manager made me wait until he was done checking in everybody else before he could help me. At 4:30 am... More

The staff at the Azul 5 is the best and most happy of any resort we have stayed at previoudly. Special mention for Ariceli and Santiago at the pool and Elizabeth (both Elizabeth) at the sky bar. Also the staff at reception were excellent. Thank you so much everyone More

We stayed at Azul Fives February 1 to 8 in a one bedroom suite. We had great service, our room was always clean and our fridge stocked. We tried all of the restaurants and had good meals at each one. The staff was very friendly and accomodating, always willing to help out whenever they could. As other reviews mentioned the... More

Ours vacations was great!!! My kids loved this vacations in this resort, the meals was delicius, and the staff all time was friendly, I'm leaving but we won't!! Thanks for everything. See you soooooooonnnnn.. More

It could be better. The food quality and selection was great, but not always available, for example: 1 hour waiting time in the restaurant if you not going to buffet. (But the service was excellent) And as others reviewers mentioned some rooms really smell bad, i had to change room 2 times and it was annoying and time consuming (not... More

Based on comparisons of other Playa del Carmen resorts, Azul Fives is definitely the best! Accommodations are comfortable and modern, pools are immaculate and I especially enjoyed the pool adjacent to the ocean.....gorgeous view! All staff are friendly and eager to please. The restaurants are top line and the food is varied and delicious. I will book again in the... More

We returned from 11 days at Azul Fives. It was our first time there and we went with our 2 1/2 year old daughter. I am writing my review because I felt the complaints that were given prior were unwarranted and unfair. We received excellent service, from friendly and helpful staff every day, all day long. The food was great,... More

My husband and I just came back from a beautiful week long stay at this wonderful hotel. The service was great, the staff is very friendly,the food was great (one exception the Asian restaurant), the pool side entertainment was great. Some people just have nothing else to do but complain. Stay home!! Our room was cleaned every day pefectly. The... More

We just returned from a four night stay at Azul Fives. I was very concerned about staying at this hotel after the run of horrible reviews from the week before our stay. First, we used USA Tours to get to the hotel from the airport. Definitely the most economical and very reliable and safe. I traveled with my husband and... More